CONFERENCESPECIAL EVENTSEXHIBITORSHOW TO EXHIBITADVISORY BOARDTRAVEL REBATEHOTEL & TRAVELPRESSCONTACT US

 

It’s an Educational Roundup!

MONDAY, SEPTEMBER 29 - WORKSHOPS

10:00 am - 5:00 pm

WS 100 Negotiate Like the Pros – Parcel Contract Negotiations & Other Real-World Strategies to Cut Your Costs 5%-25% (Back by popular demand!)
Attend the PARCEL Forum's most popular workshop and learn the secrets to negotiating best-in-class pricing agreements to reduce your costs 5%-25%! Whether you are new to parcel contract negotiations or a seasoned professional looking for more–something that will take your current parcel rates from “good” to “great”–learn the ins and outs from a former parcel carrier executive and leading industry consultant. EXCLUSIVE for qualified logistics professionals only. If you are responsible for managing parcel agreements and costs for your company, this is one workshop you cannot afford to miss! You will walk away with an in-depth understanding of parcel pricing and contract terms and how to maximize pricing agreements with your parcel carriers and postal consolidators. Using actual shipping data, you will learn how to establish shipping baselines and requirements prior to beginning any carrier negotiations. We will discuss dozens of proven strategies to improve freight incentives, reduce the impact of accessorial charges, minimize contract “gotchas” and how to use your weekly parcel invoice data to lower costs, guaranteed!* Particular emphasis will be placed on how to gain leverage during contract negotiations and using pricing benchmarks (provided) to your advantage. (NOTE: This workshop is for shippers only! Carriers and other consulting companies are kindly asked to select a different workshop.)

*PARCEL Forum Exclusive Guarantee: If you do not feel the workshop was worth the registration cost, Shipware will refund your pre-conference registration costs!

Instructor: Rob Martinez, DLP is President & CEO of Shipware LLC, an innovative parcel audit and consulting firm that helps volume parcel shippers reduce shipping costs 10%-30%. Rob offers 25 years’ experience negotiating parcel contracts–on both sides of the negotiating table–for some of the most recognizable brands in the world. A sought-after speaker and industry thought leader, Rob is a popular presenter at respected industry conferences, and he is the published author of hundreds of transportation articles and shipper surveys. He is only one of a few logistics professions to carry the prestigious designation of Distinguished Logistics Professional (DLP), which is awarded to leaders in their field who have provided significant and career-long (20+ years) contributions to the transportation industry.

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WS 200 Warehouse Management Strategies and Technologies
Earn Certification from Michigan State University
BONUS: Tour

Earn a certificate on warehouse management strategies and technologies from Michigan State University when you attend this three-hour program and successfully complete the post-program online certification exam. Though warehouses are an ancient concept, they are continually being renewed and adapted for today’s technology and purposes. In this session, learn the role of warehouses in today’s supply chain, especially as they transition to multi-function distribution and value-creation centers. This discussion is set in the context of the larger themes of supply chain trade-offs and variance.

  • Warehouse fundamentals and purpose
  • Warehouse design
  • Material handling
  • Labor
  • Performance metrics
  • Technology
  • Current topics (including Omni-channel fulfillment)

BONUS TOUR: TBA
All attendees must sign a confidentiality statement and be approved by the company being toured.

Instructor: Dr. John MacDonald is an Assistant Professor in the Department of Supply Chain Management at Michigan State University. His primary teaching interests include logistics, supply chain strategy and transportation. He has previously taught in the MSU Supply Chain Logistics Management Executive Seminar, Rail Management Program and been a guest speaker at other executive venues. He received his Ph.D. in Logistics and Transportation from the University of Maryland – College Park, where he majored in Logistics and minored in Operations Management. He holds Bachelor of Science degrees in Transportation and Logistics as well as Management Information Systems; both from Iowa State University. Prior to earning his doctorate, he worked for UTi Worldwide Group as a consultant in strategic supply chain network design as well as a Supply Chain Solutions Architect in the Asia/Pacific region based in Singapore. He has also held managerial and analyst positions at Naigai Nitto in Singapore, Allied Van Lines, Union Pacific Railroad, Ruan Transportation and J.M. Swank (ConAgra). His primary research interests include risk management and disruptions in the supply chain, behavioral operations management and minor areas including supply chain strategy, issues in transportation and third-party logistics providers. His research has been published in the Journal of Operations Management, Journal of Business Logistics, Transportation Journal and Supply Chain Management Review. His academic case studies have been published through the Council of Supply Chain Management Professionals (CSCMP). He enjoys speaking at professional and academic conferences such as CSCMP, ISCRiM (focused on Risk Management) and the Behavioral Operations division of INFORMS.

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WS 300 ISTA 3A: Testing for Single Parcel Delivery
Earn Certification from ISTA
BONUS: Tour

This course is specifically designed for single parcel delivery systems and the related testing methods used to simulate their hazards. The class will detail the ISTA Procedure 3A for small, elongated and flat packages. ISTA 3A is the second most popular procedure used of all ISTA Protocols. Learning objectives will include:

  • Why do we do the testing?
  • The distribution environment of parcel delivery system network
  • The history of ISTA 3A
  • What’s involved in the testing and reporting
  • How to package for parcel delivery shipments

BONUS TOUR: TBA
All attendees must sign a confidentiality statement and be approved by the company being toured.

Instructor: Edward Church is the President of International Safe Transit Association (ISTA) and is responsible for managing the day-to-day

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WS 400 All-day Tours of Distribution Centers
There could not be a better hands-on learning experience than visits to multiple distribution centers. And Susan Rider does just that as she guides you through three facilities in a day-long tour workshop. You will visit the 18,000-acre AllianceTexas development which is anchored by the Alliance Global Logistics Hub, one of the world’s premier inland ports. The Hub offers strategic multi-modal transportation access, including rail, airport, major highway system and the FedEx Southwest Regional Sort Hub. (DCs to be toured will be announced later.)

All attendees must sign confidentiality statements and be approved by the companies being toured.

Tour Leader: Susan Rider is a frequent speaker in the industry and has been in and evaluated DCs across the globe. She has been in the industry 21 years and always gives attendees golden nuggets so they can apply improvement tactics they’ve learned at the conference when they return home. Previously an executive with order picking and WMS/TMS companies (Manhattan Associates and RedPrairie), Susan currently is a consultant with Rider & Associates. She is a board member of CSCMP and previous board member of WERC. Susan is also the Content Director for the Operations portion of the PARCEL Forum.

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TUESDAY, SEPTEMBER 30

8:00 am – 8:50 am

SE 101 Get in the Game! Networking Breakfast
The “Get in the Game” breakfast is a perfect way to begin Day 2 of the PARCEL Forum. Our host, AFS, will kick off the breakfast with some fun icebreakers that lead into a panel of experts who will discuss the industry's latest and greatest trending topics. Whether you are an esteemed veteran or a rookie to the PARCEL Forum, this special event will leave you motivated, informed and most importantly, “networked” for the remainder of the Forum.

BONUS: Attend the breakfast and get an entry form for a chance to win a “VIP Experience with Joe Theismann,” Super Bowl winning quarterback and sports analyst. The prize includes two suite tickets to the AT&T Dallas Cowboy’s Stadium on October 27 for the Cowboys vs. Redskins game as well a two-night hotel accommodation and ground airport/hotel/game day transportation.

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9:00 am – 9:50 am

TF 101 Parcel 101 for the Newcomer
So you just inherited distribution operations, and you're now responsible for managing parcel costs for your company, huh? Or maybe you're entirely new to the industry and your company sent you to PARCEL Forum to learn everything you need to know to do your job in parcel distribution? Well, this session was designed for you! For the newcomer only, learn the basics of the parcel industry including service provider options, trends and market strategies to improve your company's parcel delivery service AND reduce costs. Understand what data to collect and how to analyze parcel invoice information to modally optimize and manage your parcel spend more effectively. Learn the basics of FedEx, UPS, DHL and other pricing contracts, as well as tips to negotiate better discounts and terms. Interact with your peers, participate in informal benchmarking, and learn strategies to deal with common parcel challenges. Led by one of PARCEL Forum's most popular presenters, this is one session you don't want to miss. Content Level: Basic

Presenter: Rob Martinez, DLP is President & CEO of Shipware LLC, an innovative parcel audit and consulting firm that helps volume parcel shippers reduce shipping costs 10%-30%. Rob offers 25 years’ experience negotiating parcel contracts–on both sides of the negotiating table–for some of the most recognizable brands in the world. A sought-after speaker and industry thought leader, Rob is a popular presenter at respected industry conferences, and he is the published author of hundreds of transportation articles and shipper surveys. He is only one of a few logistics professions to carry the prestigious designation of Distinguished Logistics Professional (DLP), which is awarded to leaders in their field who have provided significant and career-long (20+ years) contributions to the transportation industry.

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TM 201 OMNI-CHANNEL CASE STUDY How Bon-Ton Stores Developed an Omni-Channel Strategy
Omni-channel strategies, consumer demands, competitive threats, and evolving technology are driving the need for retailers to have parcel network flexibility. Being carrier neutral and having the option to utilize alternative carriers is a component of a flexible network. You will hear how Bon-Ton Stores, a leading department store company, is addressing carrier neutrality constraints and establishing its strategy to create parcel network flexibility. You will learn the drivers behind the need to create a flexible parcel network; understand the types of constraints that prevent implementing flexibility in your network, with a focus on carrier constraints; gain knowledge of solutions and processes for removing constraints (physical constraints, IT constraints, carrier constraints); and find out what solutions are required for managing a flexible Omni-channel parcel network. Content Level: Advanced

Co-presenter: Gerald (Jerry) M. Farnham is Vice President of Logistics for The Bon-Ton Department Stores, Inc. and oversees all International and Domestic Transportation functions and the Whitehall D.C./Fulfillment Facility. Jerry joined Bon-Ton in 1991 as Divisional Vice President of Distribution, Transportation and Furniture Operations. He was promoted to Vice President of Logistics in 2004. Prior to joining Bon-Ton, Jerry served as Vice President of Operations and Logistics for Miller & Rhodes in Richmond, Virginia and held key managerial positions with Allied Stores and Associated Dry Goods Stores. After being honorably discharged for the Marine Corps, Jerry received his Bachelor’s Degree in Accounting and Human Resources from the College of Santa Fe.
Co-presenter: Mike Lambert is Vice President of Strategic Solutions for Green Mountain Consulting. Mike is responsible for the development and execution of GMC’s Strategic Solutions which include parcel contract management, network optimization and business intelligence services. Prior to joining Green Mountain in 2007, Mike held the position of Engineering Senior Manager at FedEx Global Supply Chain Services. Complementing his transportation experience, Mike also worked in manufacturing and distribution positions at Williams-Sonoma, Nike and Milliken & Company. Mike holds a Bachelor of Science Degree in Industrial Engineering from the University of Tennessee and a Master of Business Administration from the University of Memphis.

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TS 301 CASE STUDY Simple Changes (You Can Still Make) to Save Money and Meet Customer Demand this Peak Shipping Season
Studies show there is a huge opportunity for retailers to increase sales by meeting the increasing consumer demands for online shopping, including free and easy returns, fast delivery and streamlined checkout. Do you have the right partners in place to help you meet your customer demands? If not, it’s not too late to make a change now! Last year, the U.S. Postal Service was the clear winner in delivery during the peak shipping season. While other carriers faced challenges to meet the demands customers placed on them, the U.S. Postal Service exceeded expectations. In this session, you will hear how Tobi.com leveraged the USPS and technology to support its growth domestically and internationally. An online fashion boutique e-retailer, Tobi.com ships 3,000-4,000 packages per day to customers in 150+ countries. They will share the options they considered and how they’ve built a shipping strategy that has helped them save money while meeting its customer demands. If you’re interested in making a move this close to peak season, you also need the right technology that will make it easy to add the USPS to your shipping mix; can provide current and accurate information on current USPS delivery standards; and allow you to take advantage of the best shipping options available to surpass your customer's demands and reduce your overall shipping costs. Take charge and make this year your best shipping season yet! Content Level: All

Co-presenter: Mark Stoye is Director of Ecommerce Fulfillment Operations for Tobi.com. His career in retail and wholesale distribution has spanned over 30 years with both major retailers and global manufacturers. Mark’s first experience with small package delivery was as the manager of the RH Macy’s West china, silver and crystal reserve. Most recently he has been working with ecommerce start ups as they scale through phenomenal growth. Presently at TOBI.com, he is responsible for a 24/7 fulfillment center and a 300 person staff shipping over 1.5 million packages this year via USPS and DHL. Tobi.com is an online boutique presenting up-to-the-minute fashion at amazing prices. Tobi.com has introduced an international clientele to a revolutionary habitual sales cycle geared toward the desire of Internet and mobile shoppers to be presented with fresh new affordable fashion on a daily basis.
Co-presenter: Rodney Small is National Sales Manager at Stamps.com. Rodney has spent the last five years working directly with the country’s largest companies, helping to develop their shipping platforms. He relies on his experience and knowledge of new technologies, industry trends and customer behavior to create shipping solutions that meet or exceed customer expectations. With over 15 years in the industry, Rodney has become a small-package shipping expert with a reputation for developing unique and fresh approaches that streamline shipping workflows, improve service levels and create a positive impact on the bottom line.

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TO 401 How Voice, Scanning and Automation Can Work Together to Reduce Costs & Improve Service
Are you ready for voice? Voice technology has improved over the years. Learn how some companies have enhanced their processes by implementing voice technology. Then explore the pros and cons for implementing the technology. Find out what accuracy levels you can expect and what steps to take to make your facility the most efficient and accurate. Content Level: Moderate

Presenter: Jennifer Lachenman is with Lucas Systems.

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OF 501 TBA
TBA

Presenter: TBA

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OL 601 The Ridiculous Impact of Ecommerce on Your Supply Chain
The shift from pushing a shopping cart to pushing a mouse is accelerating and has a real influence on how material and information flow. This session reflects on the transformation to date and presents a go-forward playbook for those in the path of this twister. We will help you develop a prepared strategy for the next incarnation of the online marketplace in terms of finance, data, technology, parcel and customer expectations. Regardless of which link your company represents, from manufacturing to home delivery, you will not go unaffected by the online and mobile channels. Be prepared! Content Level: Basic-Moderate

Presenter: Mike Kotecki is a Senior Vice President with Dematic, North America and brings over 25 years of experience in the field of Supply Chain technology and philosophy. A lifelong resident of Milwaukee, Wisconsin, Mike is an Electrical Engineer but spends more time with DC facilities than DC voltage. His experience spans from software to project management, facility design, customer service and leadership. Today, Mike is responsible for Sales and Field Operations across the North American continent. He and his team help progressive organizations in the design, deployment and support of very cool automated systems for distribution and manufacturing alike.

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CL 701 Customized Logistics Role in Today’s Multichannel Transportation Solution
Learn how customized logistics providers are providing the final link in an innovative supply chain model that connects multichannel service providers, retailers, manufacturers, distributors and end users through a cost-effective final mile solution.

Presenter: TBA shippers and regional/local logistics companies

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10:00 am – 10:50 am

TF 102 Hidden Opportunities: How You Can Manage Concealed Costs
One of your top eight ongoing operational expenses (and therefore one ripe for scrutiny) is inbound transportation, which represents about 8% of a company’s total sales. Unfortunately, these transportation expenses are often buried in the company’s cost of goods, making them difficult to identify and address. If you can learn to identify these buried expenses and enact other cost-saving measures, you can save 10% to 25% on transportation costs. In this session, you will learn to take advantage of innovative cost-savings strategies including multi-company shipping consortia, single rate-base carrier contracts and optimizing Web-based transportation management software. You will also learn how to create, monitor and enforce a successful compliance program. Content Level: Basic

Presenter: George Mollo, Director of Supply Side Services for DM Transportation, is a 35+ year veteran of the direct marketing, wholesale and retail industries and has served in senior executive positions for several catalog companies, including "start-ups" and "turnarounds.” These companies included Lillian Vernon Corporation, Genesis Direct, Disney Direct and J. Crew Group, Inc. With hands-on experience at all Content Levels of management, including financial, operational, systems, inventory management, planning and merchandising, his primary focus is supply-side processes that start with merchandise analysis and planning and include inventory management strategies and the critical coordination of all elements of the business to the ultimate and profitable fulfillment to a customer. His strategic alliances also allow him to offer ways to reduce inbound freight expense as a cost-cutting measure. George also serves as Dean of Operations and Fulfillment for Catalog University. He is a frequent speaker at industry conferences, and contributes classes to Catalog University.

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TM 202 A Different Strategy: Cost-Based Negotiations
Price benchmarking, based heavily on knowledge of carrier rate structures, is the most common means of constructing a shipping contract profile. In this advanced session, we will provide you with powerful tips and strategies to negotiate shipping utilizing a cost modeling and profitability approach. We believe approaching a negotiation from a profitability perspective yields to more successful outcomes, and we’ll provide the reasons why this method is advantageous. We will also integrate important broader marketplace factors that help enhance the negotiation process. Focusing on the importance of understanding critical factors that drive shipper and carrier costs, we will demonstrate how to build a competitive advantage by leveraging these factors in your strategy and execution. Each shipper has a unique set of shipment characteristics, internal politics, carrier relationships, technology platforms, service Content Level requirements and operating plans. In most cases, identifying the savings opportunity is the easy part—the difficult part is developing a robust strategy that will allow you to execute and deliver the savings that are available both in the short term and long term. You will leave this session with a fresh view of how to identify and manage costs both internally and externally; a deep insider knowledge regarding carrier cost drivers; insight into the importance of interpreting facts as part of negotiation strategy; how to build a business case to support your desired outcome; and how to use this knowledge as a means for attaining a competitive advantage. Content Level: Advanced

Presenter: John Haber is an expert in shipping, freight and transportation spend management. With extensive experience in executive finance positions for the world’s largest carrier and almost a decade as a consultant for leading companies needing to optimize spend across the supply chain, John is an industry thought leader. In his current role, he provides the vision and the execution know-how that helps companies save 10% to 20% or more in logistics spend. John launched the precursor to Spend Management Experts in early 2006 and under his leadership, grew the entity significantly. As a stand-alone services and technology consultancy, SME now serves more than 100 clients including marquee accounts such as GNC, Jockey, Ulta, Canon, Tumi and many more. In addition to managing and leading SME’s team of spend management experts, John manages development of the firm’s proprietary supply chain software and analytical tools. Prior to SME, John was Executive Vice President of transportation with NPI Financial, a leading provider of spend management consulting services. He also held various executive Content Level positions at UPS, where he was instrumental in developing both internal and external profitability and activity-based costing models. John also managed the UPS Strategic Account Profitability group that audited the profitability of UPS’ top customers. John is widely considered one of the logistics industry’s foremost experts on spend management and has his own column, “Spend Perspectives,” in PARCEL Magazine.

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TS 302 CASE STUDY Parcel Optimization: Beyond Rate Negotiations
You can reduce your parcel cost by utilizing the best service for the best cost—parcel optimization. But how do you find the best service for the best cost for every parcel that leaves your dock doors? In this session, you will see how companies use multi-carrier shipping systems to achieve optimization. The strategy you use on accomplishing optimization is critical in this process; and you will be able to use an interactive tool in this session to give you a real-life approach on achieving the strategy. You will be provided an action plan template on how to evaluate the feasibility of using multiple carriers with a third-party shipping system. Content Level: Moderate

Presenter: Michael J. Ryan is Executive Vice President-Parcel Solutions for Pro Star Logistics. He joined Pro Star in June 2013 and has been in the parcel business for over 25 years. Michael has worked with many multi-national organizations in developing global parcel solutions, which required him to travel to over 20 countries. He has gained an appreciation for the complexities that are involved in international shipping. During his career, he has spent time with DHL Worldwide Express, DSC Supply Chain Solutions, Genco and Velocity Express. He has a Business Economics degree from Benedictine University and is a member of CSCMP and WERC. Michael has a core belief of customizing solutions to the requirements of his clients in maximizing the service/cost equation.

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TO 402 ROUNDTABLE OMNI-CHANNEL CASE STUDY The Real Impact of Omni-Channel on Fulfillment & Distributed Order Management
In this age of Omni-channel fulfillment, it will be refreshing to listen in on a panel as they discuss real-world challenges and resolutions. You will leave this session understanding you are not alone in the daunting task of moving to and maintaining an Omni-channel operation. And you will take away solutions that have been tested in real operations. Content Level: All

Panelists: TBA (Panel courtesy of Pitney Bowes)

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OF 502 TBA
TBA

Presenter: TBA

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OL 602 Global Parcel Benchmarking Master Class
Learn from leading industry experts on how to navigate the often confusing myriad of options for international shipping: >> How to minimize-or even eliminate-duties and taxes on international B2C shipments >> Learn the latest trends in global shipping >> How to take advantage of regional carriers in Canada, Europe and South America >> Know 10 questions to ask an international freight auditor >> Learn how Amazon handles international shipments, and how they save money in the process >> Learn how carriers discount shipments in other parts of the world >> Find out the secrets of rolling averages and accessorial costs. Whether you ship a few international packages each day or a few thousand, this session is chock full of insider secrets—a "must attend" event! Attendees will receive a complimentary guide to the world’s carriers. Content Level: Advanced

Presenter: Doug Caldwell is a widely respected speaker, writer, industry analyst and pricing expert with unparalleled expertise in global parcel, air and ocean freight, rail and LTL/TL. Launching his trade experience 28 years ago with the U.S. Postal Service, Doug was assigned to marketing and management roles at USPS Headquarters. In 2000, Doug joined AFMS Logistics Management Group as Senior Pricing Analyst and was promoted to Senior Vice President in 2003. He currently serves as VP EMEA and International Services at AFMS and splits his time between the US and Europe, working with a wide variety of AFMS Fortune 500 clients. In addition, Doug has contributed to the success of AFMS’ proprietary RADAR system, the SSAE 16 compliant industry leading global transportation rating and analysis engine. A highly sought-after industry expert, Doug is in constant demand to serve as a panelist or keynote speaker for numerous industry-related events. His insights into industry trends are frequently cited by news organizations such as The Wall Street Journal, Financial Times of London, The Atlanta Journal Constitution, Der Spiegel, Forbes, Business Week, Air Cargo World, NBC Nightly News, Wolfe Trehan Global Transportation Conference and numerous US and international trade publications and organizations.

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CL 702 Beyond the Messenger, Beyond the Courier: Trends in the Customized Logistics and Delivery Industry
The same-day delivery industry is changing rapidly, and as the industry adapts to this change at a swift pace, it’s important to stay on top or you’ll be left behind. This session will bring you up-to-date on the current status of this segment and offer a clue to where it is headed.

Presenter: TBA

 

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11:00 am – 11:50 am

TF 103 CASE STUDY How One Company Integrated Regional Carriers into Their Transportation Mix
Step inside URSource to find out how they leverage regional carriers. As a provider of janitorial/sanitary supplies to healthcare and a variety of services industries, the company knows the value of fast and assured delivery times. They have built a unique distribution model to quickly service their customers—over 4,000 locations in 48 states. After using regional carriers for over three years, they have shifted over 70% of their parcel shipments to this transportation mode. In this session, you will get an in depth look at how they accomplished the move and how they maintain the processes and extract value. Content Level: All

Co-presenter: Tony Byrne is President of URSource an ecommerce company specializing in janitorial/sanitary products. The company touts same-day delivery in major metropolitan areas and serves over 4,000 businesses across the continental US.
Co-presenter: Kent Szalla is General Manager of PITT OHIO’s GROUND service, a regional mid-Atlantic parcel and small package delivery service located in Pittsburgh. PITT OHIO’s GROUND service is a subsidiary of PITT OHIO. Kent's 18 years of management, consulting and information technology experience spreads across a variety of supply chain industries including manufacturing, warehousing and transportation. He has implemented major enterprise projects within these industries and has been with PITT OHIO for 11 years. At PITT OHIO, Kent was IT Director of Business systems until July 2009 when he moved into PITT OHIO’s GROUND service and is responsible for running all aspects of the division, which has heavy information technology and process requirements. Kent received his Industrial Engineering and Liberal Arts degrees from The Pennsylvania State University in State College, Pennsylvania and graduated with an Executive MBA from the University of Pittsburgh in August 2008.

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TM 203 ROUNDTABLE Transportation
It’s your chance to listen in on and participate in a roundtable discussion with panel experts in all modes, spend ($1MM to $75MM+) and carrier backgrounds (UPS, FedEx, DHL, regional carriers, LTL, CTL, TL and International). What’s best? You get to guide the session—they will talk about anything you want. Bring your questions or challenges to ask the panelists. Content Level: Advanced

Panelist: Brittany Beecroft, MBA, is Director of Parcel Pricing for AFS. In her position, she oversees Parcel Cost Management and RFP processes for the purpose of negotiating and retaining best-in-class client-specific pricing. Brittany also provides training and guidance to sales and the support staff to manage parcel cost reduction and optimization services. Prior to joining AFS, she spent 12 years as a Strategic Pricing Analyst at FedEx. Brittany consults regularly with some of the largest shippers in the world and is a sought-after speaker and consultant.
Panelist: Ron Stalvey is Director of International Services at AFS Advantage. With over 30 years of experience in ocean transportation and 3rd party Logistics, Ron developed and implemented many secure international transportation management solutions for large customers. He planned, developed and staffed the start-up of an international freight forwarding and transportation management service company. Ron also set up distribution centers to support 3PL customers supply chain requirements including facility leasing, staffing and operations. In addition, Ron worked with U.S. Customs, U.S Census, Bureau of Industry and Security and other regulatory bodies regarding compliance and good standing within the regulated environment. Ron consults with companies to develop and direct international services, which includes ocean and air freight operations, international freight forwarding/NVOCC, warehousing/distribution and customs brokerage activities.
Panelist: Scott Winstead is Director of LTL Services at AFS. With over 24 years’ experience in LTL Transportation Cost Management, Scott has spent the past decade at AFS leading the LTL Cost Management team. Prior to AFS, Scott served in a director role for 14 years with national and regional LTL carriers, consulting with companies on LTL operations and rate management.
Panelist: Pete Marquardt is Director of Truckload Services at AFS. Pete brings over 20 years’ experience in international and truckload cost management. As Director of TL Services at AFS, Pete creates and implements truckload cost management programs. Pete also leads the Property Brokerage Division at AFS Advantage. Prior to joining AFS, Pete held leadership roles at Anixter and Nexus Corporation, where he managed a brokerage dispatch that handled 30,000 loads annually. Pete served as Chair of Global Logistics Council at Anixter, representing all business units worldwide.
Panelist: Kenneth Moyer is Vice President of Revenue Management at AFS. Kenneth has worked closely with many Global Fortune 100 organizations in providing comprehensive supply-chain-level solutions for cost improvement, enterprise level operational efficiency gains and solution to business environment alignment. He formerly served at UPS for close to 20 years in Pricing, Marketing, Sales, Employee Relations and Operations.
Panelist: Mark Kolde is Executive Director at AFS. In this position, Mark has direct responsibility for strategic growth, retention and corporate expansion initiatives. He has expertise in marketing, branding and corporate identity and direct responsibility for partner growth initiatives. Mark manages enterprise-level sales efforts and growth target achievement, in addition to internal negotiation strategy and direction. Prior to joining AFS, Mark served as COO/Executive Vice President at Insource Logistics and held director positions at DHL in Global Mail Product Development and Express Postal Solutions.

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TS 303 CASE STUDY Your Strategic Weapon: Cloud-based Software Turns Your Logistics Chain from Cost Center into Killer Competitive Advantage
Find out how leading edge companies, like Vital Choice Wild Seafood & Organics, Inc., are using software to automate shipping processes and to optimize the selection of parcel carriers and services to use. Step inside Vital Choice to learn not only best practices pioneered by the world’s most efficient shippers, but also the background you need to understand why achieving optimized shipping on 100% of your parcels is a requirement for the continued survival and growth of your business. Your competitors are discovering the benefits of reduced costs, enhanced customer service, lower times-in-transit and powerful business insights through increased visibility that cloud-based optimized shipping provides across an organization. By attending this session, you will gain insight into the technologies and services that will allow you to fight back and turn your shipping into a Strategic Weapon. Content Level: Advanced

Co-presenter: Dave Hamburg is Chief Operating Office with Vital Choice Wild Seafood & Organics.
Co-presenter: Keith A. McCall is Chief Executive Officer and Founder of Enroute Systems Corporation. He has led the development and delivery of enterprise software and software-as-a-service products for over 25 years. Prior to founding Enroute Systems Corporation in 2008, Keith founded and built Azaleos Corporation in 2004, a managed service provider for on-premise, remotely managed Microsoft Exchange e-mail. Before Azaleos, Keith spent six years at Microsoft, two years at Lotus and eight years at IBM in a variety of software development and executive roles. At IBM, Keith invented IBM’s Net.Commerce product and built the team that delivered IBM's flagship Internet Commerce product in 1997. He was also the architect and developer of the 1996 Atlanta Olympic Games ticket server and was instrumental in designing and developing L.L. Bean's first ecommerce site. Keith also invented IBM's Net.Data product, which was the first product to join IBM's DB2 relational database to Web servers. He has been awarded several patents for his work. Keith earned a Bachelor's Degree in Science from the University of British Columbia in Canada and was recognized by eWeek Magazine in 2008 as one of the Software Industry's Top 10 "Techies in the Shadows."

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TO 403 Supply Chain Risk: Protecting Your Packages & Bottom Line
Do you know how vulnerable your supply chain is? Do you know how to assess these vulnerabilities—and opportunities to protect packages and the company’s bottom line? Despite today’s sophisticated tracking and visibility technologies, even the best planned supply chains can experience unexpected events, potentially wreaking havoc on your company’s bottom line and inhibiting timely product delivery. In fact, in a 2011 white paper by Business Insurance, respondents were asked to detail the costs of disruptions in their supply chains. Respondents named increased costs of working, loss of revenue, customer complaints and service failures. Quantifying the losses, the study found that 83% said the cost of a significant single disruption to their supply chain was less than $1 million, 14% said it was between $1 million and $14.2 million and 2% said the cost was between $72.2 million and $141.5 million In this session, you will become well informed of some major supply chain disruptions, such as adverse weather or natural disasters, crisis situations (such as the Boston Marathon bombings), unplanned IT or telecommunication outages or even a failure by a service provider somewhere in the supply chain. After an overview of the types of risk industry professionals must consider, we will discuss and present high-content level case studies and examples of how companies are developing a growing number of specialized options that address the needs of complex supply chains, unique shipping situations and specific product requirements—such as international shipments, time- and/or temperature-sensitive shipments and high-value products, like jewelry. While no supply chain is immune to disruption, a strategically developed one can defend against risks to limit the chance of lost revenues. Upon leaving this session, you will have a stronger understanding of the risks associated with your supply chains and how to approach mitigating some of those risks. Content Level: Advanced

Presenter: Dave Zamsky is a Vice President of UPS Capital Corp., the risk management and financial services arm of global logistics leader UPS. He is responsible for the development of marketing strategies and competitive solutions for UPS Capital and its customers focusing on solving supply chain risks.

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OF 503 OMNI-CHANNEL POWER SESSION Show Me How to Win the Omni-Channel Challenge
If your company “is” or “will be” or even “may be” in the Omni-channel game, this two-hour “how-to” session is for you. First, you will become knowledgeable about what Omni-channel is and how it affects you. Then, you will learn the challenges of Omni-channel. With the basics covered, find out how to develop a Omni-channel strategy, how to leverage bricks and mortar, how to set customer expectations, how to use smart order logic, how to fulfill orders, how to use stores as shipping points, how to manage and deploy inventory, how to deal with spikes and surges, how to build the Omni-channel team, how to process returns and prevent fraud and how to beat the big 3. BONUS: An Omni-Channel toolkit will be distributed to all attendees that will allow you to self-assess your operation. Content Level: Basic-Moderate

Presenter: Jeff Haushalter is a partner at Chicago Consulting, a management consulting firm specializing in optimizing and improving supply chains. Over the last 10 years, Jeff has led cost reduction, process and service improvement initiatives for a number of Fortune 1000 clients. His experience spans the entire supply chain—procurement, inventory deployment, packaging, warehousing, transportation and order processing. He has a degree in Economics and Computer Science from Northwestern University and is a Chartered Financial Analyst.

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OL 603 Best Practices v. Next Practices: Your Supply Chain as a Competitive Advantage
How would you like for your supply chain to become a competitive advantage for your company? How would you like to decode the value drivers and then convert them into a practical strategy for implementing a “transformation” that converts your Supply Chain into an acknowledged and recognized competitive advantage—not just by internal stakeholders but by your customers! Groundbreaking research will be shared that led to the vowels AEIOU (Adoption, Execution, Implementation, Optimization and Utilization), the real true enablers of any transformation. The focus will be on understanding the practical application of these principles through a case study based on efforts to make their supply chain organization a competitive advantage. You are welcome to ask the tough questions, both from a theoretical and from a real world perspective. In this session, we will not only talk about organizational transformation, we will share how to do it. You will leave this session with an understanding of what it takes to be a competitive advantage; a practical approach to going beyond people, process and technology; the critical role change management plays in your transformation; and the competencies required within your organization to make the change a reality. Content Level: Moderate-Advanced

Presenter: Dalip Raheja is a recognized thought leader, a frequent contributor to research papers and articles and a much sought-after speaker on the topics of Supply Chain Management, Strategic Sourcing, Logistics & Distribution, Outsourcing, Offshore Outsourcing, Competency Based Talent Management and Change Management. As President and CEO of The Mpower Group, Dalip has over 30 years of experience managing large organizations and change initiatives. His work with Fortune 500 companies in the US and internationally covers all facets of the sourcing process, including contracting and negotiations, relationship management and risk management. In addition, he has been named by Supply & Demand Chain Executive as a Provider Pro to Know, every year since 2007. Prior to founding TMG, Dalip created and led the Strategic Initiatives group for Bank One. This internal consulting organization launched and managed large complex change initiatives for the bank. The group’s capstone achievement was creation of a comprehensive Strategic Sourcing program that achieved over $1.3 billion in documented savings over three years and seamlessly integrated the spend of two other merged organizations. This effort encompassed every area of bank spend and involved both Insourcing and Outsourcing. Prior to joining the bank, Dalip was a Principal and Regional Business Development Manager in the Strategic Consulting Group of Digital Equipment Corporation. Dalip holds an MBA in Finance and Marketing.

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CL 703 The Fast, Last Mile: Drones, Data and Distribution
The level of visibility required in the last mile of the supply chain has driven technology investments at regional carriers handling distribution work. For example, real-time parcel status updates and electronic proof of delivery requirements have been the catalyst for significant growth in the deployment of mobile applications with tight integration to backend route and distribution management systems. Shippers are more often requiring real-time electronic feedback throughout the shipment lifecycle, resulting in major growth in the areas of EDI and B2B integration. Also, regional carriers are being asked to do more stat/on-demand deliveries for those shippers, but must find ways to drop those orders onto existing routes for efficiency and cost containment.

Co-presenter: Todd Wiebe is Vice President of Enterprise Sales with CXT Software
Co-presenter: TBA, Dunham Express

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12:00 pm – 12:50 pm

TF 104 Returns and Other Trends in Ecommerce Shipping
Come and learn how the USPS is expanding product options to meet the needs of ecommerce sellers and shippers—enabling customers to ship it, receive it and return it their way! Discover how the USPS is leveraging their strengths to meet the needs of ecommerce businesses by developing new products that are making shipping easier, enhancing online tools and providing flexible returns solutions that solidifies the Postal Service as an economical, valued and top-choice option for ecommerce shipping needs. Content Level: All

Presenter: Gary Reblin is Vice President of New Products and Innovation for the U.S. Postal Service. In this role, he is responsible for product development for all mail and shipping products as well as innovation as USPS integrates with emerging technologies. A 22-year Postal veteran, Gary has led many successful product and service innovations, including developing most of the popular Flat Rate and Regional Rate Products and Every Door Direct Mail. He was previously the manager of Intelligent Mail Planning and Standards, where he led the Postal Service's efforts to upgrade its technical infrastructure and develop the Intelligent Mail barcode, which has enabled the Postal Service to identify and track every piece of US mail. He has also served in other key management positions in Engineering, where he helped set the strategic direction for letter and flat automation programs. Gary holds a degree in industrial engineering and operations research from the University of Massachusetts, Amherst and a Masters in Business Administration from Strayer University.

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TM 204 CASE STUDY Getting the Most out of Carrier Contracts when Shifting Volumes to Regionals
Learn first-hand from a fellow professional, Greg Dahlstrom, how he negotiated with the national carriers and achieved savings. Also find out how he began using regional carriers and countered the negotiating tactics of the national carriers. Greg will provide real-world tactics for negotiating and getting the most competitive contracts—it has to do with leverage during the negotiations. The second problem he will tackle is that many shippers want to use regional carriers but are afraid of the response that UPS/FedEx will have. Greg has a unique approach and will share how taking the step to use regional carriers actually can put you in a position of negotiating leverage. Content Level: Moderate-Advanced

Presenter: Greg Dahlstrom is Director of Global Logistics for Vitacost.com. He is an experienced Supply Chain and Logistics Professional who has managed demand planning, production and raw material planning, inventory management, lean sigma operations and production processes, supply chain network optimization and transportation. Prior to his current position, Greg was the Director of Logistics for Melaleuca: The Wellness Company where he was responsible for cost management and service quality of all inbound and outbound distribution activities as well as ensuring compliance to all domestic and international trade regulations. He implemented over $7 million in annual cost reductions both through pricing negotiations and operational changes. Greg has also held logistics positions with Avery Dennison and Polaris Industries. He earned MS/MBA, Mechanical Engineering/Business Administration as well as a BS, Mechanical Engineering from Brigham Young University.

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TS 304 No More Static Weight Breaks: Mode Optimization
With numerous business units and hundreds to thousands of shipping locations, large corporations and Fortune 500 companies need strategies to reduce their transportation expenditures while maintaining the highest Content Levels of service. With a variety of options to choose from including outsourced third-party logistics services to developing proprietary systems, companies have recently turned to multi-modal multi-carrier Transportation Management Systems. With the ability to plan, rate and execute small parcel and less-than-truckload (LTL) shipments, transportation managers have the tools to route optimally at time of shipment planning, and analyze compliance and performance through one common dashboard. Static weight breaks to determine mode are removed and paper routing guides for carrier determination are no longer needed. With a comprehensive shipping platform and advanced procurement analytics, executives have leverage with carriers to award the business where carriers would provide the greatest service levels while lowering overall costs. With total control over its transportation spend, corporations can successfully reduce their overall transportation expenditures while increasing the value of their partnerships with customers, suppliers and transportation providers. Content Level: Basic-Moderate

Presenter: Shannon Vaillancourt is the President of RateLinx, a software development and services company based in Madison, Wisconsin. RateLinx offers a software system utilized for advanced supply chain analytics and optimization strategy development. Shannon received his degree in Electrical Engineering from the University of Wisconsin-Platteville. Shannon has recently been published as an IT Thought Leader where he explains the use of Big Data entering the supply chain technologies market. As a previous owner of EVCOR Systems and VP of Professional Services at Kewill Systems, Shannon has integrated and developed core business technologies for over 20 years.

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TO 404 Dimensional (DIM) Order Packing Trends & Tips to Increase Profitability
With FedEx and UPS DIM increasing shipping costs by as much as two times, a window of opportunity exists for organizations to not only mitigate this increase, but increase customer satisfaction, market share and profitability. This paradigm shift makes it essential to evaluate your existing processes, procedures, equipment and philosophies in packing operations and how they will have to be modified to mitigate DIM pricing. In this session, you will learn key elements to audit, processes to review and modify, recommend fast return on investment equipment and philosophy changes required to turn DIM into a competitive advantage. Content Level: Moderate

Presenter: Ed Romaine is CMO - Vice President of Marketing for Integrated Systems Design. He has spent over 30 years involved with organizations looking to optimize their manufacturing, distribution and warehousing practices. He is a frequent editorial and information contributor to hundreds of publications, blogs and online publications. Within the industry trade organization, Material Handling Institute, Ed has taken numerous leadership positions over his 17 year membership. He was the former Chairman of the Carousel/VLM Group, Vice Chair of the Automated Storage and Retrieval Group Chairman for the Supply Chain Execution Group of America, was Chairman of the Order Fulfillment Council of America and was one of the originators of the Carousel and VLM Product Section Group. He has spearheaded the efforts to create the first industry safety standards for horizontal carousels. Ed has held top management positions for industry leaders Kardex Remstar, White Systems (a division of Pinnacle Automation and FKI) and his own company. He has an undergraduate degree from Ohio University and completed the Competitive Strategies program from the Wharton Business School.

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OL 604 Making Data Actionable: Creating Meaningful KPIs
We live in a world of Big Data. In fact, this newly found plethora of data has created the need for new positions in companies called Data Scientists and Visualization Experts. The fact is that no matter how much data you have available, it really doesn’t become of value without a methodology to transform it into meaningful KPIs (key performance indicators). Making data actionable increases the realized value of data (RVD). This session will explore three key areas that will assist you in maximizing the RVD: 1) Defining and validating KPIs using a top-down approach, considering items like leadership, collaboration, data sources and other concepts of master data management; 2) Implementing and deploying KPIs; and 3) Making KPIs actionable by effective variance analysis and ongoing review cycles. In the session, we will use examples of methodologies that pertain specifically to managing parcel transportation spend.

Presenter: As VP of value delivery solutions at Iron Data, Steve Beda applies both technology and spend management strategies to assure clients’ success and competitive advantage. His experience includes providing value-added distribution supply chain service for Thomas & Betts Corporation, where his projects included the development of a vendor-managed inventory; automated receiving and claims management; electronic pricing and pricing synchronization; virtual warehousing; and other e-commerce initiatives, like on-line order status and electronic product synchronization via EDI.

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CL 704 Clouds, Platforms and Shipping Marketplaces
Explore the latest trends, emerging multi-party networks and shipping marketplaces that enable shippers and carrier partners to connect and optimize their business processes and transactions in real time.

Co-presenter: Rob Howard founded Grand Junction to reinvent the local delivery industry through the Cloud and make it as reliable, high quality, and accessible to shippers as the “Brown” parcel company. Prior to founding Grand Junction, Rob cofounded and was CEO of Ensenda, a third-party logistics (3PL) company focused on last mile logistics.
Co-presenter: Jim Bramlett is General Manager, LTL Freight for uShip. In his role, Jim leads uShip’s strategy development, deployment and sales initiatives to connect LTL carriers directly with shippers through the efficient uShip platform.


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WEDNESDAY, OCTOBER 1

8:00 am – 8:50 am

TF 105 How to Maximize Savings on Minimum Weight Packages
Lightweight shippers often feel trapped in their agreements and agree to less than best-in-class pricing. There is a way out. Options—dimensional relief, shipping modes and minimum billable weight—do exist to maximize discounts and optimize contracts. In this session, you will learn how to negotiate around those minimums to optimize freight savings. You will get a clear understanding of the impact of minimums and how to calculate minimum charges for both ground and air. Dimensional weight and the effect of billed weight on lightweight actual weights will be addressed. You will find out how dimensional reductions can help save money. SurePost, SmartPost and Global Mail will be explained as to how they can benefit the lightweight shipper. Minimum reductions are also a key to lightweight savings. We will show the impact, through examples, of proposed discounts versus effective discounts when the minimum is applied. And we will share strategies to reduce these minimums so the discounts a shipper is offered are the discounts being received. We will also share the impact of the minimum on rebates. Finally, find out how the lightweight shipper may not receive their full rebate, regardless of contractual spend, because verbiage in the agreement excludes packages that hit the minimum, thereby reducing the committed spend level for the rebate and ultimately, removing any benefit of the rebate. Content Level: Basic

Presenter: Brittany Beecroft, MBA, is Director of Parcel Pricing for AFS. In her position, she oversees Parcel Cost Management and RFP processes for the purpose of negotiating and retaining best-in-class client-specific pricing. Brittany also provides training and guidance to sales and the support staff to manage parcel cost reduction and optimization services. Prior to joining AFS, she spent 12 years as a Strategic Pricing Analyst at FedEx. Brittany consults regularly with some of the largest shippers in the world and is a sought-after speaker and consultant.

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TM 205 EXCLUSIVE POWER SESSION Live and Interactive Parcel Pricing Benchmarking
We are bringing back the most highly rated session from last year—one that you can only get at the PARCEL Forum. It was so highly regarded that we have expanded it to two hours! In this unique opportunity, you will be able to participate in a live transportation benchmarking survey with immediate display of results. It gives you a chance to see how your parcel pricing stacks up with your peers that are attending this session. Technology enabled and totally blind to avoid confidentiality concerns, you’ll respond to questions based on an expert survey. This engaging and interactive session is an invaluable opportunity to learn what's available, highs and lows and where your company's negotiated contract compares to other volume parcel shippers. Participants will automatically receive a full copy of all results following the session. This is an experience you won’t want to miss. A PARCEL Forum exclusive! Content Level: All

Survey Expert: Rob Martinez, DLP is President & CEO of Shipware LLC, an innovative parcel audit and consulting firm that helps volume parcel shippers reduce shipping costs 10%-30%. Rob offers 25 years’ experience negotiating parcel contracts–on both sides of the negotiating table–for some of the most recognizable brands in the world. A sought-after speaker and industry thought leader, Rob is a popular presenter at respected industry conferences, and he is the published author of hundreds of transportation articles and shipper surveys. He is only one of a few logistics professions to carry the prestigious designation of Distinguished Logistics Professional (DLP), which is awarded to leaders in their field who have provided significant and career-long (20+ years) contributions to the transportation industry.

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TS 305 Best Practices to Implement Multi-Carrier TMS (Transportation Management Software)
For ecommerce companies, an integrated TMS solution is no longer an option—it is an Omni-channel requirement. Multi-carrier shipping software, otherwise known as TMS (transportation management software), is a highly configurable and very complex software solution that requires experience and expertise to properly implement. TMS connects seamlessly to shopping carts and ERP/WMS software. It enables dynamic, critical business rules to be unreservedly deployed and provides copious amounts of analytics designed to help formulate and deploy critical business decisions that help ecommerce companies beat the competition. The benefits of a properly implemented TMS include higher profits, improvements in customer satisfaction, increased consumer loyalty, reduced labor and other far-reaching competitive advantages. Implementations don't always go as planned. While there are many reasons for this, a principal one is due to a critical lack of understanding of the process required to implement. As a result, some projects fail altogether, while others are often delayed and exceed budgets. There are other consequences of an improperly implemented TMS; one of the worst being lack of desired functionality. When this occurs, the result is disastrous; companies are forced to make decisions based around the limited abilities (or inabilities) of the new TMS rather than the other way around. In this session, you will learn about a blueprint implementation process mastered during the past decade and deployed in some of the largest worldwide companies. You will leave this session with an understanding of the importance of setting realistic expectations and goals, creating a proper specifications document, engaging stakeholders, definition workshops, critical (often overlooked) testing and go-live strategies. Content Level: Moderate-Advanced

Co-presenter: Jim LeRose has been a transportation industry consultant for more than three decades. Formerly with Pitney Bowes Distribution Solutions, he is Principal of Agile New York, a leading provider of multi-carrier shipping software (TMS) and transportation cost-reduction strategies that help companies compete and win. Jim is CEO and Founder of EcoReturn, a progressive ecommerce return solution that enables quick and easy returns on mobile devices.
Co-presenter: Todd Dunlop (aka "The Wolf") is Sr. Project Leader for Agile Network and has over three decades of experience. A few of Todd's implementations include Nike, Columbia Sportswear, Rolex, Starbucks, Walgreens/drugstore.com, Genentech, Mazda, Kaiser Permanente and many others.

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TO 405 OMNI-CHANNEL Answering the Multi-Channel Paradox: How to Handle Cartons & Bags
As the strong growth of ecommerce continues, multi-channel distribution centers are faced with increasing material handling challenges. Ecommerce order profiles drive significantly higher parcel volumes. In addition, bag packaging is often the preferred packaging material for apparel and other non-fragile ecommerce order profiles. The combination of high-volume shipments of both cartons and bags can create labor inefficiencies, bottlenecks and miss-sorts in the shipping area. This seminar will focus on proven conveyor and sorter shipping systems that handle high-volume carton and bag shipments (2,000-10,000 parcels/hr), provides layout flexibility and high accuracy. You will jump inside real world examples of how companies are successfully responding to the challenges and how they are cost justifying the investment. Content Level: Moderate

Presenter: Terry Brown is Sales Manager – Warehouse & Distribution of BEUMER Corporation, member of the BEUMER Group GmbH & Co. KG. Terry originally joined BEUMER Corporation in 2003 and rejoined in 2013 after a short period with another organization. Currently, Terry is responsible for solution development, sales and account management for BEUMER Corporation. Terry's broad experience in business and sortation solutions for parcel, warehousing and distribution has earned him respect from BEUMER Group customers. Terry earned his BS in Mechanical Engineering from the University of Wisconsin and his Masters in Business Administration from Keller Graduate School of Management.

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OF 505 Understanding the Newest Trend: Distributive Order Management
Managing orders when you have one network and one source of inventory is EASY. Managing orders and sourcing inventory from multiple locations and multiple partners gets really complex. Being able to source your inventory from multiple places is the true efficient way to maximize a multi-channel network. How do you track your inventory with disparate systems and still operate efficiently? This session will address the needs and possible solutions for multi-channel distribution, which may include 3PLs, OEMs or partners all operating with different systems. The other opportunity for performing ecommerce with “gold star customer service” is sourcing inventory from the right source to achieve the quickest and most accurate delivery expectations. Content Level: Advanced

Presenter: Satish Kumar is VP, Client Services and Technology at Softeon and is responsible for delivering an unrivaled customer experience of supply chain transformation, supply chain intelligence and logistics solutions. Prior to Softeon, Satish worked in a global management role at Sony DADC where he was responsible for digital (music, games) and physical supply chain systems. He led global IT supply chain implementations for systems transformation, architecture services, M&A, Center of Excellence (COE) and rolled out supply chain intelligence and analytics globally. Many solutions were differentiators in the Media industry such as Distributed Order Management (DOM), Supply Chain Planning Workbench, and Integrated TMS. Satish has broad experience in Logistics and Supply Chain including Automotive, Hi-Tech Manufacturing, Distribution & Warehousing, 3PL, CRM, Supply Chain Intelligence and Environmental Services.

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OL 605 CASE STUDY Talent Management Is Your Biggest Risk—Whether You Know It or Not
Chief supply chain officers consistently rank "develop your people" as a top focus for improving business results. If you and your organization are constantly struggling with recruiting the best candidates and then hanging on to them and your group is not recognized as a “talent factory” by the rest of your organization, then this session is a MUST for you. World-class companies view their strategic sourcing/supply chain organization AND people as their competitive advantage. Having strong process skills is no longer enough; market dynamics are demanding more from the supply chain professional. The challenge that Peabody Energy (a major mining company) has taken on is to develop a workforce that has both the functional and strategic competencies necessary to stay ahead of the competition. Join us as we share the initial steps in Peabody’s journey to establishing a world-class supply chain workforce through the identification and development of the competencies required. You will learn how Peabody is incorporating Competency Based Talent Management to ensure that recruiting, performance evaluation, professional development, career development and succession planning are tightly integrated and supportive of the continuing evolution of its supply chain. You will learn the importance of having a competency model as the foundation of your talent management program; strategies to ensure that training is adopted and utilized after employees leave the classroom; how to identify, adopt and implement organizational (not just individual) competencies; and which competency-based initiatives will help you deliver exceptional business results to the organization. Content Level: Basic-Moderate

Presenter: Dalip Raheja is a recognized thought leader, a frequent contributor to research papers and articles and a much sought-after speaker on the topics of Supply Chain Management, Strategic Sourcing, Logistics & Distribution, Outsourcing, Offshore Outsourcing, Competency Based Talent Management and Change Management. As President and CEO of The Mpower Group, Dalip has over 30 years of experience managing large organizations and change initiatives. His work with Fortune 500 companies in the US and internationally covers all facets of the sourcing process, including contracting and negotiations, relationship management and risk management. In addition, he has been named by Supply & Demand Chain Executive as a Provider Pro to Know, every year since 2007. Prior to founding TMG, Dalip created and led the Strategic Initiatives group for Bank One. This internal consulting organization launched and managed large complex change initiatives for the bank. The group’s capstone achievement was creation of a comprehensive Strategic Sourcing program that achieved over $1.3 billion in documented savings over three years and seamlessly integrated the spend of two other merged organizations. This effort encompassed every area of bank spend and involved both Insourcing and Outsourcing. Prior to joining the bank, Dalip was a Principal and Regional Business Development Manager in the Strategic Consulting Group of Digital Equipment Corporation. Dalip holds an MBA in Finance and Marketing.

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CL 705 The Benefits of Doing Business with Same-Day Delivery Companies in Residential Delivery
A panel of e-tailers will cover aspects of the vital working relationship between today’s retailers and regional carriers, including customer expectations (and how to manage them), speed of delivery (1 day, 2 day and same day), residential delivery options and delivery accessorials. Hear it directly from the shippers—their perspectives on why this relationship works and how it can work for you!

Panelist: Greg Dahlstrom is Director of Global Logistics for Vitacost.com. He is an experienced Supply Chain and Logistics Professional who has managed demand planning, production and raw material planning, inventory management, lean sigma operations and production processes, supply chain network optimization and transportation. Prior to his current position, Greg was the Director of Logistics for Melaleuca: The Wellness Company where he was responsible for cost management and service quality of all inbound and outbound distribution activities as well as ensuring compliance to all domestic and international trade regulations. He implemented over $7 million in annual cost reductions both through pricing negotiations and operational changes. Greg has also held logistics positions with Avery Dennison and Polaris Industries. He earned MS/MBA, Mechanical Engineering/Business Administration as well as a BS, Mechanical Engineering from Brigham Young University.
Panelist: David Kern is International Carrier Management with Staples.
Panelist: Mike Bollman is with Amway.

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9:00 am – 9:50 am

TF 106 CASE STUDY Why and How Regis Corporation Moved to Zone Skipping
Go inside Regis Corporation to learn the analysis, decision making and implementation that went into developing a parcel zone skipping network. Find out how changing shipment characteristics along with volume and salon density drove Regis to the most cost effective method of delivering product to over 9,000 salons around North America. Two of your peers will share why and how Regis has used zone skipping for the past seven years. They will discuss the reason for the change to zone skipping; their original distribution network and how they changed their processes to accommodate parcel zone skipping. Also discover what involvement carriers have had; how they refined their network over time; and perhaps most importantly, what have been their pitfalls and lessons learned. Content Level: Basic

Co-presenter: Brian Murphy is Director of Transportation at Regis Corporation, a leader in beauty salons and cosmetology education. The Company owns, franchises or holds ownership interests in approximately 10,000 worldwide locations. Regis' corporate and franchised locations operate under concepts such as Supercuts, Sassoon Salon, Regis Salons, MasterCuts, SmartStyle, Cost Cutters and Cool Cuts 4 Kids.
Co-presenter: Jim Cato is Manager DC Transportation at Regis Corporation.

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TS 306 Cloud-Based v. On-Premise Shipping Technology
It seems technology is all about the Cloud today. But what does that mean for shipping technology? What are the differences and benefits of Cloud versus on-premise solutions? What are the legal issues related to both—the benefits and pitfalls? Attend this session and you will get the answers. You will leave with an understanding of when and why a cloud solution could be considered for your operation. Content Level: Basic

Presenter: Kevin V. Cox serves as the General Manager for ConnectShip, Inc. and iShip, Inc. and is a Senior Director within UPS Customer Solutions. Since joining ConnectShip in 1999, Kevin has led in a number of capacities including, human resources, business development, finance and operations. Kevin serves on the American Bar Association Section of Science and Technology Law Cloud Computing Committee, is licensed to practice law in Oklahoma and the District of Columbia and earned a Certificate in Entrepreneurial Law from the University of Tulsa College of Law. Kevin received executive education in performance maximization from the prestigious JFK School of Government at Harvard, a JD from the University of Tulsa College of Law and an MBA and BS in management from Oral Roberts University.

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TO 406 Calculating Technology ROI and How to Sell It to Management
Too often, people try to sell the latest technology to their management using buzzwords and jargon. These days, it isn't about the shine; it's about what happens when the shine has worn off. Will your management think positively of you a year from now because of an investment you championed? They'd better. Without buy in from everyone involved, resistance is the best you can expect. ROI has to stick to the wall, without help. If you can't explain it to a random person in the lunch room or the warehouse, it's going to get picked to shreds. The key do doing being successful is calculating ROI in the context of each involved group. The discussion that sells the CEO and CFO will differ quite a bit from the one that gets the warehouse on board, much less the one that gives the warehouse manager the tools necessary to get their staff on board. When new technology purchase discussions do get down to talking about numbers, the ROI discussed is sometimes legitimately unproven and is frequently presented in a way that makes ROI impossible to prove, much less disprove. That's a fast track to a "no sale" with management. Instead find out in this session how to calculate ROI that will get a “sold” from management. You will learn how to create a defensible ROI based on metrics that make sense to each of your internal customer groups, including management, the warehouse, IT, etc. Content Level: Moderate

Presenter: After 17 years in the enterprise software business, Mark Riffey acquired a failing software company. During the next seven years, his company's client list expanded 500%. During this time, they inked marketing, technology and licensing agreements with industry leaders including Kodak and Fuji, acquired two failing competitors and grew annual revenue 1200%. When he sold his company in 2006, it served over 90% of the U.S market and had been repeatedly recognized by industry publications as the premier software for their market. Mark's worked in the software industry for over 30 years, with firms ranging from small startups to enterprise software vendors including Ross Perot's Electronic Data Systems. Closer to home, his experience includes 18 years in the mailing and shipping business with responsibilities including management, direct mail marketing, information technology and software development. Mark is a member of the Microsoft Partner Research Panel, has advised and contributed to several tech industry publications and organizations, served as a small business mentor at VisaSmallBusiness.com and since 2007, has authored a weekly newspaper business column. Today, Mark manages the Quality Assurance, Professional Services and Software Development teams at Window Book, Inc.

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OF 506 OMNI-CHANNEL The Titans of Omni-channel and Ecommerce Are Impacting All of Us
We have all watched as the “titans” of Omni-channel and ecommerce change the retail landscape and the way we do business. As the competition grows fiercer, the innovations and transformations by these titans require a response. And now Alibaba has also been thrown into the mix. How are you going to face these B2B and B2C titans? This presentation will address disruptions by the titans and the critical core elements for your counter-offensive. Content Level: Moderate-Advanced

Presenter: Dr. James A. Tompkins is an international authority on supply chain strategy, focusing on implementation of end-to-end supply chains that are demand driven. As the founder and CEO of Tompkins International, he provides leadership for Tompkins globally. His 35+ years as CEO of a consulting and integration firm and his focus on helping companies achieve profitable growth give him an insider’s view into what makes great companies even better. As a high-Content Level business and supply chain strategy advisor, his unique perspective prepares corporations and executives for the future. To share his knowledge and provide up-to-date information on supply chain and business trends, he developed the Creating Supply Chain Excellence Blog and Global Supply Chain Podcast. He has written or contributed to more than 30 books. Jim has served as President of the Institute of Industrial Engineers, the Materials Management Society and the College-Industry Council on Material Handling Education and Purdue has named him a Distinguished Engineering Alum. He has also received more than 50 awards for his service to his profession. Jim received his Bachelor of Science in Industrial Engineering in 1969, his Master of Science in Industrial Engineering in 1970 and his Ph.D. in 1972, all from Purdue University.

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OL 606 The 5 Most Important Things to Know about the Laws Governing the Supply Chain
Parcel Columnist and Attorney Brent Wm. Primus, J.D., brings 41 years of experience to this session to explain: >> The critical differences between a carrier and an intermediary >> The significance and implications of a bill of lading >> Limitations on a carrier’s liability for loss or damage to cargo >> The most important time limits in transportation >> The crucial differences between a carrier’s liability for damage to cargo, cargo liability insurance and cargo insurance. Content Level: Basic-Moderate

Presenter: Brent Wm. Primus is CEO of Primus Law Office and an attorney specializing in transportation law since 1973. He has written an ongoing column in PARCEL since 2007, providing subscribers with real-life legal experiences. Co-presenter: Craig Starnes is the Senior Logistics Manager at L.L. Bean, Inc., a leading multichannel merchant of quality outdoor gear and apparel. With over 15 years of experience, Craig supports L.L. Bean’s world class customer service by focusing on providing the very best delivery experience for all Direct to Customer shipments.

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CL 706 Boots on the Ground: How Large and Small Delivery Companies Work Together in Your Final Mile Solution
Learn from real-life examples of how smaller delivery companies can benefit in their own footprint as the “Boots on the Ground” through contracts with larger regional companies. These regional companies and their relationships with shippers provide an opportunity for local delivery companies to be involved in the larger supply chain. Shippers will benefit from this panel discussion which will provide a proven track record that working with CLDA member companies provides total geographic coverage. Content Level: Moderate-Advanced

Panel: TBA large or regional CLDA members that do business with small, local delivery companies that are also members, offering a voice from each side of the partnership.

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12:40 pm – 1:30 pm

TF 107 The Secrets to Negotiating Carrier Contracts
There are two equally important parts when you negotiate carrier contracts—rates and terms. And when you leave this session, you will take with you the strategies to negotiate best-in-class carrier pricing as well as the terms and conditions of your contract. Learn what the top 15 pricing components are and how they affect the pricing in your contracts. How do you know the carrier’s proposal is “best in class” or not? Learn where you can get all the data to put together an effective RFP. Also find out what is the best way and when is the best time to negotiate with your carriers. You will learn “insider” information from a former carrier executive on how to negotiate the best deal. Content Level: Basic

Presenter: Tim Sailor is the founder of Navigo Consulting Group. Navigo specializes in contract benchmarking, distribution analysis and carrier negotiations. Since 1995, Navigo has reduced its clients’ shipping costs by more than 30%. Tim has been recognized as a Distinguished Logistics Professional by the American Society of Transportation and Logistics, Inc. and has contributed to the transportation industry for over 28 years.

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TM 207 OMNI-CHANNEL Network Planning and Transportation Cost Management
Omni-channel is more than just the hot new MBA buzzword. This session will introduce you to the value of Omni-channel and how it relates to the transportation function. Learn how to leverage your hard-earned assets of brick and mortar, ecommerce presence, technology and mature supply chain to present a seamless experience to your expanding customer base. Omni-channel presents many unique challenges to the transportation planner. Ship-from-store, ship-to-store, returns management and other modes and channels can (and should) evolve significantly when an Omni-channel strategy is deployed. We’ll help you wade through the uncertainty in determining the optimal network, mode and carrier strategy. You will leave this session know how to spot your DC(s) to fit an evolving fulfillment environment; how to develop routing and mode optimization/carrier network planning; how to accomplish demand planning; how to deal with systems integration; how to develop an integrated transportation strategy; and what are alternative distribution/fulfillment models. Content Level: Moderate-Advanced

Co-presenter: Mark Taylor is a Transportation Project Manager at enVista. He has over 14 years of experience in transportation most of which has been in the parcel industry. He works with clients to guide them through contract analysis and negotiation processes as the project manager. With a background that includes operations, transportation network engineering, new service development and parcel spend management, he brings a unique perspective to managing parcel programs. His tenure at enVista completes three major perspectives in parcel analysis: as a carrier, shipper and now as a third-party consultant. Some of the customers he has worked with include Vera Bradley, Tory Burch and many others. Prior to joining enVista, Taylor was a senior transportation analyst with Lowe’s. He was also at FedEx for a decade including project management and operations engineering roles. Mark has his Lean Six Sigma Greenbelt certification. He has both Bachelor’s and Master’s degrees in Industrial Engineering from North Carolina State University.
Co-presenter: Baris Tasdelen is a Senior Transportation Analyst at enVista LLC. He builds data analysis tools for transportation cost savings and contract negotiations. His areas of expertise include transportation rating and analysis, shipping best practices, transportation data modeling, mode optimization and transportation network and practice optimization.

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TS 307 Managing Shipping Costs while Improving Customer Satisfaction
Many vendors spotlight controlling costs, reducing fees and getting refunds as the main focal point to assist customers with their freight operations. In today's competitive environment, companies are chiefly concerned about keeping existing customers and acquiring new ones. Now think about how utilizing technology and big data can achieve both of those desired results, as well as uncovering additional opportunities to serve customer needs. You will learn how using customer data can tailor communication preferences while leveraging data quality can optimize efficiency in shipping. Then we will step inside real companies to see how the achieved their business goals through thoughtful shipping strategies. Content Level: Basic

Presenter: Christopher M. O’Brien has a recognized approach to customer intimacy, integrated channel management and high field engagement and enablement. Throughout his years in the shipping industry, he has established himself as a thought leader in implementing digital and software solutions for electronic communication management. Before joining Neopost USA, he served as President and CEO of Neopost Inc., in Hayward, California, after serving as Senior Vice President, Sales at Hasler, Inc. Prior to that, he had a long-time association with General Binding Corp. His process improvement skills allowed Neopost USA to align resources by multiple distribution channels in order to provide an enhanced Content Level of corporate support and enable field operations to better focus on customer needs and opportunities.

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TO 407 CASE STUDY Don't Be Afraid! The Young Workforce Loves Working with Tablets in the Warehouse
First Logistics, a 3PL for warehousing and transportation, designed an easy, inexpensive, high-tech way to do cycle counts, physical inventory and some basic data collection tasks using any tablet-type PC and in some cases even a smart phone. They will share with you how this solution cost less than $500 and has saved them thousands of dollars! Learn how simple the solution is; all you need is access to your WMS data in a simple excel format and you are ready to go! You will get simple instructions on how to do this in your warehouse. It's just one of the ideas from the PARCEL Forum that you can take back to immediately implement in your operation. Content Level: Basic-Moderate

Presenter: Noreen Ryan, CWLP, is a Vice President with First Logistics, a third-party asset based provider of warehousing and transportation services located in Alsip, Illinois. Her 20+ year background includes positions in general operational management, corporate staff, sales and marketing at a manufacturing company, global supply chain service providers and public warehouses. Noreen’s experience includes management of contract and public warehouse operations with full responsibility for budgets, rates, P&L and customer relationships. Expertise also includes management of operations, customer service, transportation, reverse logistics, design and implementation of specialized IT projects, quality programs, training, vendor compliance, safety, security, warehouse audits and many operational start-ups. She was awarded the prestigious designation of Certified Warehouse Logistics Professional by the International Warehouse Logistics Association. Noreen holds a Regional Strategic Advisory position for the Council of Supply Chain Management Professionals and is an officer for the Chicago Chapter of the Materials Handling & Management Society. She also serves as a Professional Advisor for undergrad students focused on Supply Chain, Logistics and General Management at DePaul University in Chicago. Noreen has a BA in Business Administration from DePaul University, Chicago, Illinois and has attended graduate Content Level courses at the University of South Florida.

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OF 507 CLOSING SESSION Crowd Solve Your Supply Chain Problems
No consultants, no providers, just you and your peers. Join a small intimate group of colleagues discussing difficult-to-solve parcel supply chain problems. Bring your most challenging supply chain problem to this session. We’ll summarize it, and then have the group discuss their experience with it and how they may have solved it. Attendance is limited to logistics professionals willing to present a problem to the group and be willing to contribute to the solution of their peers’ supply chain problems. Ideal participants are large shippers familiar with complex supply chains. You can also submit your question prior to the session, allowing your company’s name and your name not to be revealed in the session. Problems not completely covered in the session will be organized into a discussion group for subsequent follow-up. Content Level: All

Facilitator: Terry Harris is a Partner in Chicago Consulting. He specializes in designing supply chain strategies for manufacturers, distributors and retailers that result in increased market share and earnings. Supply chain components he engineers include sourcing and inbound logistics, plant and warehouse networks, inventory deployment, transportation, warehouse operations, customer service and the systems needed to operate these functions. He specializes in capturing the interdependencies of these components. Terry has conducted over 300 major assignments in the course of 25 years as a management consultant. His work has encompassed virtually every business function, including distribution, sales, marketing, information technology, acquisitions, manufacturing, turnaround and facilities planning. Terry’s work has been for companies in electronics and electrical equipment, pharmaceuticals, food products, a range of consumer and industrial products, equipment, automotive, building materials, agriculture and transportation. Terry is a Certified Management Consultant and twice a past president of the Chicago Chapter of the Institute of Management Consultants. He has been a member of the Council of Supply Chain Management Professionals (CSCMP) and the Warehouse Education and Research Council (WERC) for over 20 years, has spoken to numerous groups on this subject and was elected the President of the Chicago chapter of CSCMP. He has an MS degree in Management Sciences from Northwestern University and a BS in Industrial Engineering from the University of Illinois. He has taught part time at the graduate Content Level at the Illinois Institute of Technology.

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CL 707 The Power of Vision: Using Business Insights & Predictive Analytics to Keep Your Business Strategy and Methods Ahead of the Competitive Curve
Planning for the future is key for any company, especially those working in the ever-changing last mile delivery industry. Find out how you can use business insights and predictive analytics to retain advantages over your competition through areas such as: modifying your facilities and distribution models to stay ahead of the curve and manage the economics of the industry, staying up-to-date on e-commerce trends, managing facility needs and exploring various distribution models.

Presenter: Chuck Moyer is a Predictive Analytics Expert.

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1:40 pm – 2:30 pm

TF/TM 108 CLOSING SESSION Ask the Transportation Experts Anything You Want
Now that you have heard all the speakers and your head is filled with ideas, take this opportunity to ask questions and get your final answers from our panel of transportation experts. Bring in a real work issue and get expert advice; ask for follow-up or clarification on an issue presented in one of the sessions; or just sit and listen to what challenges your peers have on their minds and how those challenges can be resolved. This session has been one of your favorites, so we are bringing it back! Content Level: All

Panelists: TBA

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TS/TO 308 CLOSING SESSION Best of the Best: Top Actionable Cost-Saving Ideas from the Conference
You come to a conference to get all the cost-saving ideas you can. And you want to go back to your office with changes you can implement right away that will make a difference. But you obviously can’t attend every session. What if you missed a “gem” of an idea? It’s okay. Susan Rider will have evaluated all of the cost-saving ideas from every session and will present the top actionable ideas to you. With Susan’s vast knowledge of the industry, you will be able to ask her follow-up questions specific to your business. This session by itself will make your investment in attending the conference well worthwhile—don’t miss it. Content Level: All

Presenter: Susan Rider is a frequent speaker in the industry and has been in and evaluated DCs across the globe. She has been in the industry 21 years and always gives attendees golden nuggets so they can apply improvement tactics they’ve learned at the conference when they return home. Previously an executive with order picking and WMS/TMS companies (Manhattan Associates and RedPrairie), Susan currently is a consultant with Rider & Associates. She is a board member of CSCMP and previous board member of WERC. Susan is also the Content Director for the Operations portion of the PARCEL Forum.

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CL 708 Technology Solutions Connecting Last Mile Carriers and Shippers
The top software providers in the customized logistics and delivery industry will discuss how their technologies provide greater visibility and efficiency to their final-mile carriers and the retailers, manufacturers and distributors they serve.

Panelists: Danny Barfield, Datatrac; Patrick Scardilli, Key Software Systems; Stephen Nesbitt, Fleet Complete; and Darin Soll, CXT

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Click Here to View the Parcel Forum '14 Brochure!

Transportation Partner
United States Postal Service

Shipping Solutions Technology Partner

Global Logistics Technology Partner

Regional Carrier Partner
PITT OHIO Ground
U.S. Cargo

Opening Day Keynote Sponsor
DHL Global Mail

Platinum Attendee Networking Reception Sponsor Kewill

Publication Partner
PARCEL

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Monday, September 29 Pre-Conference Tutorials
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Tuesday, September 30
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10:00am – 12:30pm
On-Floor Lunch

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