Parcel Forum 2009

Conference Program

MONDAY, October 5th
9:00am – 4:00pm

PC100 – Best Practices for World Class Parcel Shipping Operations

Best practices in continuous performance measurement, workflow and process refinement and technology deployment separate the leaders from the wannabes in the highly competitive parcel shipping arena. How do you contain costs without sacrificing the efficiency, productivity and quality needed to differentiate your company from the competition? This workshop will examine parcel handling operations from order receipt to shipment, focusing on the key opportunities for improvement available with performance benchmarking, process fine-tuning and warehouse, labor and transportation management system deployment.
Attendees will receive a course workbook including guidelines and a step-by-step approach for analysis of current metrics such as order cycle times, inventory accuracy, workforce performance and costs per order shipped in order to:

Provide a basis for setting performance improvement targets;
Identify the technology and systems that will facilitate improvement;
Establish criteria for technology and system investment justification; and, Build a framework for regular fine-tuning of operations.

Special Bonus! Each registered attendee will receive a copy of Transystems RULES OF THUMB just released 10th Edition for Warehousing & Distribution Equipment Costs. This pocket guide has become the industry standard for estimating the capital costs of material handling and storage equipment.

Content Level: Moderate - Advanced

Presenters:
Geoff Sisko has over twenty years experience in operations including manufacturing, distribution, production and inventory control, construction management and general management in the industries of pharmaceuticals, international trade, industrial products, construction and others. For the past seventeen years he has worked as a consultant at Gross & Associates, which was acquired by TranSystems in 2008. Mr. Sisko’s consulting project work encompasses a variety of industries such as, soft goods, toys, chemicals, pharmaceuticals, food ingredients, aviation and marine supplies and has extended internationally to such countries as Mexico, Canada and Brazil. He is a past president of the New Jersey Business Network, a current member of WERC (Warehousing Education & Research Council) and a past President of the New Jersey IMC (Institute of Management Consultants). He is the author of, “A Complete Guide to Pallet Storage Systems”, a book published by WERC, and is a frequent speaker at national conferences and professional societies.

Kevin Hume is Director of Consulting Services in the TranSystems Management & Supply Chain Consulting Group. With over 20 years experience in the material and supply chain industry, his background spans beverage distribution, grocery, food processing, multi-channel retail, consumer products, manufacturing and 3PL operations-systems. Kevin’s responsibilities center on helping clients with supply chain strategy, best practices, network optimization, facility design and layout, systems evaluation and equipment and software selection. Project management experience includes facility design and layout, network optimization, transportation optimization and WMS and facility implementations. Kevin is a pioneer in the field of Internet retail fulfillment and is also a recognized authority in the areas of distribution facility design as well as WMS justification, selection and integration. Prior to joining TranSystems, Kevin served in a variety of industry and consulting roles including Director of Distribution Systems for eToys, Senior Supply Chain Consultant for Answerthink WMS implementations, and Project Manager for BDM / MARC Global responsible for leading their WMS solution implementations. He has authored over 40 articles, participated in industry round table discussions, as well as lectured on a number of topics ranging from facility design strategies and warehouse operations improvement to supply chain execution system selection and integration.

PC200 – William J. Augello’s Parcel Transportation, Logistics and the Law

Presented for the first time at PARCEL Forum 2008, this one day course is designed to provide a basic working knowledge of the laws and regulations affecting the supply chain with a special emphasis on parcel shipping. This is the vital information you need for minimizing risks and protecting revenues for your organization and for your own individual professional growth. The course will be presented by Parcel magazine columnist Brent Wm. Primus, J.D. For more information about workshop and text, you can also visit www.transportlawtexts.com.

Special Bonus! Each registered attendee will receive a copy of William J. Augello’s landmark text “Transportation, Logistics and the Law” included in their registration.

Content Level: Moderate - Advanced

Presenter:
Brent Wm. Primus has worked primarily in the areas of corporate and business planning, with an emphasis on transportation issues. He has received the Transportation Lawyer of the Year award presented by the Transportation Consumer Protection Council and currently serves as the General Counsel for the Freight Transportation Consultants Association. Brent has authored many articles and publications relating to transportation and litigation including Anatomy of a Lawsuit: How to Understand What Your Lawyer Is Talking About. He is the co-author of U.S. Domestic Terms of Sale and Incoterms 2000 and is the C.E.O. for TransportLawTexts.com.

PC300 - Parcel Transportation: A Blueprint to Maximize Service & Reduce Transportation Costs

produced by

The workshop will discuss how shippers are staying current with a changing landscape (the demise of DHL and the emergence of USPS) and what steps they should be taking for the future. Additionally, the workshop will examine the use of regional carriers, LTL, or other modal shifts that occurring as well as how to better position themselves with the two dominant carriers, UPS/FedEx. The workshop will also discuss how shippers can better utilize carrier provided shipping systems or multi-carrier systems and benchmark accessorial charges, rates, terms, length, GRI relief and other variables that impact you transportation spend.
Key Takeaways:

Establishing Shipping Baselines and Requirements
Writing a Carrier RFP that gets Results
Negotiating Rates and Terms with your Carriers
Carrier Management and Ongoing Service Improvement

Content Level: Moderate - Advanced

Presenters:
Tim Sailor, a UCLA graduate with extensive experience in management, operations and outside consulting, has been involved in the transportation industry for over 20 years. The American Society of Transportation and Logistics, Inc. recently recognized Tim as a Distinguished Logistics Professional. He founded Navigo Consulting Group in 1995 after having worked nine years with Airborne Express at which he managed one of the company’s largest sales districts and played an essential role in helping Airborne Express gain market share with their large national accounts. Today, as an outside consultant, Tim specializes in contract benchmarking, distribution analysis and carrier negotiations. Navigo’s clients include leading corporations in the banking, healthcare, entertainment, technology, automobile parts and other industry sectors.
Rob Martinez specializes in cost reduction through data analysis, modal optimization, technology, RFPs, contract negotiation, strategic sourcing and supplier management for Navigo. With 17 years experience as both a vendor as well as outside consultant to the industry including senior management positions at Airborne Express (now DHL) and Stamps.com, Rob has helped hundreds of corporations improve shipping operations and realize millions of dollars in bottom-line savings.

PC400 - PARCEL Key Executive Program - Only 14 Seats Available

In a trusted and confidential setting, this half-day workshop (up to14) company presidents and key executives in the parcel industry will help each other tackle the most challenging issues they face in running and growing their operations. The meeting will be professionally facilitated by a highly trained Chair, who guides both the content and flow to ensure that every member receives the maximum return on the time they invest. It will entail a candid give-and-take, where trusted peers ask each other tough, in-depth questions that get to the heart of any shipping or operational problem they are facing. As part of this confidential meeting, members receive direct and honest feedback and derive actionable ideas that they want to and are expected to implement. For more information, please call 212.867.5849.
Special Note: Only 14 seats available and participants must be pre-screened and sign a confidentiality agreement.)

Content Level: Advanced

Chair/Moderator: Mark Taylor is a Chair in Manhattan for Vistage International, the world's leading chief executive organization. In this position, he is responsible for facilitating groups of CEOs who meet monthly to discuss their business issues, share expertise and provide one another confidential help in critical situations. Vistage has over 15,000 members in over 200 cities within the United States and in 16 countries. Membership costs run $13,000 per year and members, on average, increase their revenue nearly three times after joining. He is providing the PARCEL Key Executive Program as a service to the PARCEL Forum because of his long-standing relationship.
Taylor is the author of New Millennium Edition of Computerized Shipping Systems: Increasing Profit and Productivity Through Technology and has been featured as the industry expert in the New York Times and has been interviewed on ABC News. In 2006, Taylor was named a Distinguished Logistics Professional (DLP) by the American Society of Transportation & Logistics (AST&L) in recognition of his career-long contributions to the field of logistics. He also writes a monthly column for PARCEL magazine.

TUESDAY, October 6th
9:00-9:45 AM

TF101 - Stop Paying for Service Not Delivered

It’s now more important than ever to NOT pay for services that failed to meet your requirements. There can be tremendous savings in transportation costs if you audit carrier charges against contracted service levels. The business of auditing and paying freight bills has become very sophisticated over the last 20 years, in step with advances in information technology. How do you know what audit solution works best for you, and what should you look out for when purchasing the service? Learn the ins and outs of freight auditing and payments so that you can make it lighten your load and save you money.

Content Level: Basic-Moderate

Presenter: Giles Taylor is founder and President of Trans-Solutions, a transportation consulting firm specializing in package freight and modeling. He has over 20 years experience of engineering, directing and optimizing distribution and transportation. He brings to clients his hands-on knowledge of best practices in managing staff and operations in distribution centers, transportation departments, in-house fleets and customer service centers. Giles began his career as an Industrial Engineer and holds a Masters in Business Administration from Providence College in Providence, RI. He is a past President of the Council of Supply Chain Management Professionals, New England Roundtable.

TM201 - CASE STUDY: Simplifying Data Analytics to Reduce Costs

Prior to negotiating carrier contracts to get the best service at the best value, it is essential to know everything about your parcels, from weight and dimensions to delivery time and destinations. With more than $10 million in annual small parcel transportation spend, Delivery Agent, Inc., the leader in shopping-enabled entertainment for television shows, movies, magazines, sports and music videos needs to use every tool possible to control and reduce shipping costs. Find out how they use data and analytics to do just that. Making data measurable and actionable is the key. Then with facts in hand, a better bargaining position is guaranteed.

Content Level: Moderate-Advanced

Presenters: John Mandel is Senior Director of Operations & Planning for Delivery Agent, Inc. He manages and maintains key vendor relationships: FedEx/UPS, 3PL vendors, email CRM, IVR, outsourced call centers, freight audit and disc on-demand provider. His areas of responsibility and oversight include two 3PL providers in 4 DCs; 25,000 active SKUs in inventory; 100,000+ sq ft warehouse; shipping (IB, OB & 3rd Party); inventory planning and replenishment; drop-ship network; new client assessment, integration and analysis; inventory turn and fiscal analysis; and vendor procurement, improvement and replacement.

Rob Nelson is President and CEO of Logica, LLC, a software and consulting company which helps some of the nation’s largest companies reduce their shipping costs. Nelson is skilled in technology and marketing to improve value and drive growth. Under his leadership and direction, Logica has averaged growth of over 50% year over year. Nelson is passionate about entrepreneurship, business strategy, and software and technology.

OE301 - CASE STUDY: Investing in Technology in Downtimes Reaps Savings

If there’s ever been a time of constant flux, 2009 has proven to be the perfect example. As we all have either witnessed or read in the news, companies have contracted, held their own or in some instances grown. Regardless of the situation, there’s room to streamline processes and find ways to save money, labor and time. American Hotel, the largest distribution company for the hospitality industry, and Kuehne + Nagel, the largest global logistics company, explain how applying a wireless, pack verification and shipping solution saved big dollars. American Hotel was able to save $1 million dollars annually with a 50% reduction of errors, an increase in picking accuracy to 99.7% and dock to stock was 45% faster. Kuehne + Nagel saved $500,000 immediately after implementing a shipping/ASN solution while also offering their customers flexibility. Add to that a savings of 30% to 40% on hardware costs, utilization of existing hardware investment and control over their own software, made the company, giving them a competitive edge.

Content Level: Moderate-Advanced

Presenter: Phil Terman, Executive VP Solutions and Services, ADSI

TA401 - USPS Incentive Pricing: Leveraging Technology and the new USPS
Discounts to Save Money

In the past year the USPS has introduced several new incentive programs targeting high volume parcel shippers and challenging them to “rethink their shipping.” Logistics professionals across the country are capitalizing on these programs and leveraging shipping software providers to gain a competitive edge. Endicia, the industry leader in Internet postage, has made considerable investments in technology to satisfy the unique demands found in these high volume operations. What was once considered a convenient desktop-only solution, Endicia technology now provides a powerful suite of tools to support USPS parcel shipping in large-scale warehouse and enterprise environments. Gina Besteman, Dispensing Manager at the Women’s International Pharmacy, will provide knowledgeable insight on how her company utilizes desktop shipping software to save time and money on outbound shipments.

Presenter: Jason Wurfel is the regional sales manager for Endicia, the leading Internet Postage provider for USPS shipping. For over 25 years, Endicia’s award winning service has processed over $3 billion of postage for its customers and is integrated into over 70 partner applications. Jason has over 15 years of consulting experience in the mail and small parcel shipping industry. He’s helped numerous organizations optimize their USPS shipping operations by leveraging world class software technologies. Jason holds a bachelor’s degree in Marketing from Western Michigan University.

MC501 - Making the Move to Biodegradable Packaging

As consumers and companies start asking for biodegradable packaging options, you are left to determine the alternatives and the best solutions for your operations. The Sustainable Packaging Coalition has developed a list of criteria for evaluating your protective repackaging options. You will learn the various options available including paper, bubble, foam, foam-in-place, air cushions and loose fill. Then explore plant- and petroleum-based products including biodegradable, compostable and oxo-biodegradable products. You will leave understanding the pros and cons of the options as well as how they fit into the sustainable criteria.

Content Level: Basic-Moderate

Presenter: Jim Goebel has been in the packaging industry for 21 years. With over 18 years in the protective packaging segment, Jim has helped hundreds of companies determine the best solution to maximize the utilization of space, labor and material to streamline operations. Jim is currently Regional Accounts Manager for FP International.

10:00-10:45 AM

TF102 - Managing Your Shipping Budget in a Soft Economy

The face of parcel carriers has changed dramatically with one less player in the game. Where is the market now? What are the carriers doing when there is less competition? And what effect does the economy have on the three main carriers for parcels in the US? Find out what trends are affecting the future of the package shipping industry and what the carriers are doing to offset cost while continuing to grow revenue and remain profitable. Go inside with one of the carriers to learn new initiatives and joint partnerships being developed by the three main carriers as well as some of the issues facing consolidators. Then take a look at how the USPS worksharing, technology and pricing are going to be driving forces in the market.

Content Level: All

Presenter: James (Jim) P. Cochrane was named Vice President of Ground Shipping for the U.S. Postal Service in September 2008. Jim is responsible for developing programs that will improve profitability and customer value while leveraging pricing freedoms made possible by the Postal Act of 2006. Prior to serving in this role, Cochrane, a 34-year postal veteran, was manager of Package Services, directing product development and strategy for the Postal Service's $11 billion portfolio of domestic and international package products. He began his USPS career as a postal clerk in 1974. Jim is a graduate of American University with a Masters in Public Administration from the School of Public Affairs, Key Executive Program.

TM202 - Capitalizing on Carrier Competition

The grey area between small package shipments and LTL is most commonly managed by assumptions. This same area has recently become a competitive battleground between parcel service providers and LTL carriers. Now you can capitalize on this competition. Learn hidden benefits to each mode, how to quantify the cost of these assumptions and leverage business intelligence to maximize cost savings.

Content Level: Moderate-Advanced

Presenter: Lance Healy, President, Banyan Technology, began working as an entrepreneur importing foreign construction innovations and later spent much of his professional career as an owner in the commercial construction building materials distribution business that evolved to an online materials exchange. Arbitraging variances in material pricing made it necessary to effectively route hundreds of orders to job sites and a variety of other conditions. This very real need gave rise to Banyan Technology. Banyan produced solutions to connect each client instantly and directly with their own Parcel/LTL/TL carriers. Lance has the unique vantage point observing and sharing how over 1,700 companies are leveraging this new dynamic to save money and gain visibility.

OE302 - CASE STUDY: 3-Phase International Cost Reduction Plan

As the world becomes more of a single economy, companies are exporting and importing more and more product. The challenges of controlling international distribution costs are critical to companies expanding in the international marketplace. As a leader in providing solutions to educational professionals, Hobsons US needed to reduce its spend on international distribution. Joe Ralstin will share how Hobsons developed a three-phase approach to tackle the problem. He will take you through the original production and distribution process prior to implementation of the new methodology and explain the theory behind their three-phase cost reduction plan.

Content Level: Moderate

Presenter: Joe Ralstin has over 20 years of experience in manufacturing/production, warehousing, fulfillment, transportation and distribution industries. He has also filled the role of Crisis Manager for a Fortune 500 company in large volume production and distribution projects. Currently, Joe is Fulfillment & Distribution Manager for Hobsons US.

TA402 - CASE STUDY: Developing Proprietary Software Saved Big

Many companies have developed proprietary software to address their specific needs. Anheuser-Busch is one such company. Scott Reiche will take you through their process of development and deployment of a custom shipping system. And he will unveil the savings that can be captured from the optimization of shipments and mode selections. He will also share the system’s other functionalities that delivery “soft” process savings as well.

Content Level: Moderate

Presenter: Scott Reiche, Anheuser-Busch, Inc., Domestic and International Non-Beer, Transportation & Logistics Services.

MC502 - Legal Updates Every Transportation Professional Needs to Know

This unique session will provide an overview of the latest developments in the law, as well as the basic legal principles, affecting parcel shipping. The presentation will have a special emphasis on exposures to liability and how to minimize or eliminate them.

Content Level: All

Presenter: Brent Wm. Primus has worked primarily in the areas of corporate and business planning, with an emphasis on transportation issues. He has received the Transportation Lawyer of the Year award presented by the Transportation Consumer Protection Council and currently serves as the General Counsel for the Freight Transportation Consultants Association. Brent has authored many articles and publications relating to transportation and litigation including Anatomy of a Lawsuit: How to Understand What Your Lawyer Is Talking About. He is the co-author of U.S. Domestic Terms of Sale and Incoterms 2000 and is the C.E.O. for TransportLawTexts.com.

11:00-11:45 AM

TF103 - CASE STUDY: To Stay or Not to Stay with Your Current Carrier?

Your parcel contract is about to expire and you are evaluating your options. Should you work towards an extension with your current carrier? Or should you test the market by taking your parcel business out to bid? Johnson & Johnson will share its experience to help you gain answers to these critical questions when your contract term is up for renewal. Learn how to identify when a competitive bid process is needed; how to weigh the risk/reward equation when you already have a competitive contract; how to quantify the intangibles that your current carrier is providing; and how to maintain leverage in the re-negotiation process with your current carrier.

Content Level: Basic-Moderate

Co-Presenter: Sue Konopack, Senior Transportation Analyst, Johnson & Johnson
Co-Presenter: Mike Williams is Vice President for Green Mountain Consulting and has global responsibility for contract negotiation and transportation optimization services. Green Mountain Consulting focuses on providing industry-leading parcel solutions to high-volume shippers such as General Motors, ATT, Abercrombie & Fitch, Pfizer, Novartis and ToysRUs. Mike has over 14 years of logistics and transportation experience, holding senior logistics positions for several Fortune 500 companies. Prior to joining Green Mountain Consulting in 2005, Mike was Controller for AutoZone’s supply chain division and spent four years with Williams-Sonoma as Director of Parcel Transportation. Mike is a regular presenter at industry events and a frequent contributor to logistics publications. He completed his undergraduate degree from the University of Mississippi and holds an MBA from the University of Memphis.

TM203 - PEER-TO-PEER: Open Transportation Q&A with PARCEL Advisors

There is no better learning environment than to sit with your peers and discuss the topics that are vital to you, TODAY. The exchange of ideas is exhilarating as well as actionable. Advisor Brian Coller will chair this peer-to-peer roundtable where you will be able to ask him and other PARCEL Forum Advisory Board members any question, on any transportation topic. Our Advisors have been in the trenches and know the ins and outs of transportation from a pivotal viewpoint. Bring your questions or simply enjoy the lively discussion.

Content Level: All

Chair: During the past 12 years, Brian Coller has gained experience in the industry by working at FedEx and Medline Industries, Inc. After his experience of PM Manager in FedEx Express Operations, he joined FedEx Sales. His tenure in FedEx sales included the responsibility for growing and maintaining a vertical market netting over $10 million annually in Express, Ground and International revenue. His territory included headquarter locations for several of the largest law firms in the world, and he also worked with several holding companies that managed a very diverse portfolio of businesses. The next phase of his career has been at Medline Industries, Inc, the largest privately owned healthcare supplier in the country. Medline annually spends $33 million with FedEx throughout its 25 distribution centers and four manufacturing locations. His responsibilities include leading the parcel contract negotiations, and he has developed the KPI scorecard for the VP of Logistics and Branch VPs. He has led new initiatives to drive cost per hundredweight reductions within the framework of their parcel agreement. Brian is also a member of the PARCEL Forum Advisory Board.

OE303 - PEER-TO-PEER: Open Operations Q&A with PARCEL Advisors

The day-to-day challenges of managing the various components of a distribution center can be as diverse as dealing with employee issues to recommending technology investments to developing process improvement strategies. The ability to sit down and talk over your challenges with your peers… PRICELESS. The exchange of ideas is exhilarating as well as actionable. A parcel advisor will chair this peer-to-peer roundtable where you will be able to ask any question, on any operational topic. Our Advisors have been in the trenches and know the ins and outs of warehouse operations from your vantage point. Bring your questions or simply enjoy the lively discussion.

Content Level: All

Chairs: Susan Sosa is Director of Product Delivery for Pivot Point International, a hair and beauty education school. She is also a member of the PARCEL Forum Advisory Board which guides the educational content of the Forum.

Sean Hunt has been a PARCEL Forum Advisor for three years and is currently Director of Manufacturing for Medifast which produces, distributes and sells weight management and health management consumable products.

TA403 - PEER-TO-PEER: Open Technology Q&A with PARCEL Advisors

While technology is prevalent in every aspect of the logistics process, making technology work uniquely for your situation is the challenge. But now you can sit with your peers and find out their challenges and their solutions. The exchange of ideas is exhilarating as well as actionable. Advisor Oscar Murray will chair this peer-to-peer roundtable, where you will be able to ask him and other PARCEL Forum Advisory Board members any question, on any technology topic. Our Advisors have been in the trenches and know the ins and outs of technology from a pivotal viewpoint. Bring your questions or simply enjoy the lively discussion.

Content Level: All

Chair: Oscar Murray is IT Manager, Shipping Applications, with Ditan Distribution LLC, a Cinram company. Ditan ships about 11 million packages and pieces and about 198 million units. About 90% of the mostly software shipments are B-B. He has been in the parcel industry for 10 years. His present responsibilities include maintaining the shipping applications from an IT perspective, while continually increasing its capabilities and functionality. Oscar also maintains all the ISO 9001-2000 documentation on the shipping applications as well as audit all other departments in the ISO 9001-2000 Standard. He has been on the PARCEL Forum Advisory Board for three years.

MC503 - Easy & Result-Driven Web-Based Benchmarking

When you receive ongoing electronic shipment level detail from your carriers, including service, price, weight, dimensions and other characteristics belonging to each shipment, you can now use web-based benchmarking techniques to determine both your company's shipping profile and the practices of your carriers. With that powerful information in hand, you can develop cost-saving strategies that will enable you to achieve better carrier rates while optimizing your supply chain.

Content Level: Moderate

Presenter: Niko Michas founded BridgeNet Solutions in 2001. He has over 15 years of experience in logistics and supply chain management. For eight years, Niko was a member of UPS Management and has since designed customized supply chain programs for financial firms nationwide. Niko also co-designed a major customized transportation management system and assisted in the design of general ledger coding software for a national third-party logistics firm. The latter is currently being used by over 300 clients nationwide.

12:00-12:45 PM

TF104 - Reduce Expenses During Challenging Economic Times: Regional Carrier’s Have Come a Long Way

Incorporating a regional overnight delivery company into your transportation mix can not only help reduce your transportation spend but, it increase your next day delivery footprint in specific markets. This session will discuss the advantages beyond cost-savings that shippers can realize when they go “regional” as well as why some of UPS and FedEx’s largest customers have added a regional carrier to their delivery network.

Content Level – Basic - Moderate

Presenter: Mark Magill is Corporate Account Manager with OnTrac. He has been in the transportation industry for over 17 years and has worked for OnTrac/California Overnight for the past 15 years. Mark was previously with SonicAir Courier now a part of UPS Supply Chain Logistics.

TM204 - CASE STUDY: Using Forecasting to Reduce Costs

Merial, a world-leading animal health care company, will explain how it has the ability to forecast units and spend at the SKU to drive down costs for their product lines. By combining manifest data/ERP data with carrier invoice data, they produce sophisticated reports from a transportation data warehouse. Prior to this automation, Merial performed these tasks at a higher level using Access and Excel. Now, they just run a report from an Oracle/SAP data warehouse.

Content Level: Moderate-Advanced

Co-presenter: Clint Pollard is Manager of Transportation Services for Merial
Co-presenter: Steve Beda, Accuship. Steve Beda is responsible for marketing and strategy. He came to Accuship from Thomas & Betts Corporation. He is experienced in e-commerce, project management, systems analysis and design, with an emphasis on establishing electronic partnerships within the supply chain. Additionally, Mr. Beda oversees Sales Engineering and Implementation as part of the pre and post sales process.

OE304 - Integrating Parcel and World Class OTM

Transportation management systems have typically focused on freight. However, due to the nature of small parcel compliance, transportation management software providers have walked away from deals that have had a majority of parcel. Still there is a large opportunity for cost savings by including parcel in the transportation management function. This session will provide attendees with an overview of how a world class transportation management system can take advantage of a parcel shipping compliance engine to improve supply chain operations.

Presenter: Peter Starvaski, Director of Product Management, Kewill, has been working on supply chain solutions with a focus on parcel shipping. He has written numerous articles for trade publications as well as speaking engagements and interviews on parcel shipping management. Peter has an Engineering Degree from Nichols College in Massachusetts and has been involved in high-tech solutions for nearly 30 years.

TA404 - Software Knowledge for the “Non-ITer”

If you aren’t an IT expert, this session is a must. It’s a primer on how organizations have changed how they purchase, implement and secure software solutions. Learn what your vendors and IT staff mean when you hear Hosted, Subscription, Virtual Machine, the "Cloud," Multi-Tenant and Encrypted. Should you buy, lease or rent, and how do they differ? After this session, you will not be lost in a sea of unfamiliar terms and will be able to add value to the software decision-making process.

Content Level: Basic-Moderate

Presenter: Michael B. Saldi founded SCLogic, a leading campus logistics software company, in 1996. As president of SCLogic, he is responsible for its overall strategy, operations and vision. He earned his B.S. in Industrial Engineering from Lehigh University in 1985. Prior to SCLogic he held engineering and product marketing positions with NCR Corporation, Fujitsu ICL, Inc. and Symbol Technologies, Inc. (now Motorola Enterprise Mobility Solutions). He has also participated on the customer advisory boards at Symbol Technologies and Zebra.

MC504 - EXCLUSIVE: The Returns Survey Results Unveiled

We surveyed PARCEL readers and attendees of the PARCEL Forum to find out just how returns are being processed. Find out what other companies are doing as we unveil the results in this session. Learn how returns are tracked, what return methods are utilized, what are the challenges for returns, what are best practices in returns management, what are chargeback policies, what correlation exists between returns costs/policy and customer retention and more. Returns are big business and an often overlooked area of opportunity to get and keep more customers, maximize and extend the value of goods sold and minimize the impact of returns on profits. Then explore studies of major online retail shippers.

Content Level: All

Presenters: Rob Martinez is Partner and Executive Vice President of Navigo Consulting Group, procurement specialists for shipping and mailing services. Rob specializes in cost reduction through data analysis, modal optimization, technology, RFPs, contract negotiation, strategic sourcing and supplier management. With 19 years experience as both a vendor as well as outside consultant to the industry including senior management positions at Airborne Express and Stamps.com, Rob has helped hundreds of corporations improve shipping operations and realize millions of dollars in bottom-line savings.

Kevin Brown is the Director of Marketing for Newgistics, where he is responsible for the company’s branding and communication initiatives, in addition to supporting strategic planning efforts in the development of new products and services for the small parcel industry. Prior to joining Newgistics in 2003, Brown held a variety of Sales and Marketing-related positions in the technology industry with companies such as Dell Corporation and IBM.

Wednesday, October 7th
8:00-8:45 AM

TF105 - POWER SESSION: Negotiating: Secrets to Negotiating Rates & Terms (Part I)

There are two equally important parts when you negotiate carrier contracts — rates and terms. And when you leave this session, you will take with you the strategies to negotiate best-in-class carrier pricing as well as the terms and conditions of your contract. Oftentimes, shippers overlook or don’t review the fine print in detail, which in turn can be very costly. In addition, new extra charges are added every year, which have a major impact on your transportation costs! At latest count, there are more than 80 so-called extra charges, including higher fuel and delivery area surcharges on ground and air shipments. If you're feeling the impact of these yearly increases and other excess shipping charges, then this session is for you! You will learn “insider” information from a former carrier executive on how to conduct historical distribution analyses to identify key areas for negotiation; negotiate base, matrix and portfolio discounts; identify and reduce the impact of accessorial charges; and utilize leverage, benchmarks and other negotiation strategies.

Content Level: Basic-Moderate

Presenter: Mike Williams is Vice President for Green Mountain Consulting and has global responsibility for contract negotiation and transportation optimization services. Green Mountain Consulting focuses on providing industry-leading parcel solutions to high-volume shippers such as General Motors, ATT, Abercrombie & Fitch, Pfizer, Novartis and ToysRUs. Mike has over 14 years of logistics and transportation experience, holding senior logistics positions for several Fortune 500 companies. Prior to joining Green Mountain Consulting in 2005, Mike was Controller for AutoZone’s supply chain division and spent four years with Williams-Sonoma as Director of Parcel Transportation. Mike is a regular presenter at industry events and a frequent contributor to logistics publications. He completed his undergraduate degree from the University of Mississippi and holds an MBA from the University of Memphis.

TM205 - Transportation Optimization: Now More Important than Ever

You could be doing everything right, yet still be leaving money on the table. By learning how to take transportation optimization to the next level, you can be assured you won’t leave savings opportunities behind. Find out how companies are leveraging service levels, facility location and multi-modal transportation to save money while also improving operations.

Content Level: Advanced

Presenter: Joe Wilkinson Joe Wilkinson is enVista’s Practice Development Manager, Transportation. With 10 years of transportation experience, Joe has spoken at numerous tradeshows, seminars and conferences including PARCEL Forum, WERC, ProMat and North American Material Handling Conference. He has also authored several articles on transportation for leading industry publications.

OE305 - Today’s Trends in Supply Chain Management

While many companies have seen measurable improvements within their warehouse operations, Supply Chain Execution now goes beyond the four walls and addresses other improvements and benefits, specifically in the areas of financial and customer service. Discover how companies are successfully taking SCE beyond those walls and integrating planning concepts with a focus on Warehouse Management, Traffic Management, Event Management and Collaboration. Then explore what these trends mean to your company.

Content Level: Moderate-Advanced

Presenter: Chris Werling is President and a founding partner of Cornerstone Solutions, Inc., a supply chain management consulting firm. Chris has 16 years of industry expertise in warehouse management, transportation, order fulfillment and customer compliance. He has authored numerous articles and frequently speaks at industry tradeshows such as APICS, DBM and WERC.

TA405 - POWER SESSION: Shipping Systems: The Basics (Part I)

This session is a must for the novice. If you are new to shipping operations you may be faced with questions such as “What can shipping technology do for my company?” A shipping system is powerful technology that can help companies remain competitive, reduce shipping costs, conduct e-commerce, streamline supply chains and increase productivity. This session will introduce you to the basics of shipping systems and help to educate you about the various systems that are available, including those that are free. At the conclusion of this session, you will be able to: 1) Define the problems that shipping systems are designed to solve. 2) Recognize the benefits that companies gain from utilizing shipping systems. 3) Understand the difference between the cost-free systems offered by the various carriers and multi-carrier systems. 4) Distinguish among the three different types of shipping systems and know which one would best suit your organization.

Content Level: Basic-Moderate

Presenter: Mark Taylor, with three decades of experience consulting thousands of organizations, including Unisys, Ford, General Electric, the United States Postal Service, DHL and Standard Register Corporation, is considered to be the nation’s authority on increasing profit and productivity in shipping operations. He has been featured as an industry expert on ABC News and in the New York Times and is the author of Computerized Shipping Systems: Increasing Profit & Productivity Through Technology. Mark has been named a Distinguished Logistics Professional (DLP) by the American Society of Transportation & Logistics in recognition of his 30-year, career-long contributions to the field of logistics.

MC505 - POWER SESSION: Taking the Guesswork out of International Shipping
(Part I)

This mini-workshop will give you everything you need to know about international shipping. You face enough challenges each day. Add to your mix the challenges of shipping across borders, and it seems overwhelming. But, Tom Stanton wants to help you! Bring your challenges and a notebook and come find out how your company can be a better or more efficient international shipper. Tom will discuss Customs Value: what difference it makes; Classification: how the harmonized system works; Duties and Taxes: what’s the difference; Customs Documentation; Small Package v. Forwarding v. Forward-based Warehousing; and Inbound/Outbound differences and lots more.

Content Level: Basic-Moderate

Presenter: Tom Stanton has been a licensed customs broker since 1980. He has also worked as a forwarder, international traffic manager, customs manager and more recently as a logistics consultant with AFMS. His specialty is international supply chain analysis, customs laws and transportation savings. Tom is an expert educator on the conquering the challenges of international shipping.

9:00-9:45 AM

TF106 - POWER SESSION: Negotiating 2: Secrets to Being Skillful (Part II)

It’s great to learn what you can negotiate in a carrier contract, but what good is that knowledge if you don’t possess negotiating skills? Based on principles developed at the Harvard Negotiation Project and by Roger Fisher, co-author of the bestseller Getting To Yes, this session will build your capacity to transform adversarial approaches to negotiation and conflict into problem-solving collaborations, producing better outcomes for all parties while enhancing long-term working relationships. This framework will help you structure the process of negotiating in a way that promotes joint problem-solving and collaboration; recognize when to accept and when to “walk away” from a deal; respond to threats and otherwise uncooperative behavior; separate the people from the problem; communicate clearly and effectively; and build, strengthen and improve relationships.

Content Level: Basic-Moderate

Presenter: Stephen Frenkel is the Director of Negotiation Programs at MWI. In this role, Stephen oversees MWI's Negotiation Training programs and consulting services in the corporate, institutional and non-profit sectors. He has worked with global clients including Analog Devices, ING Bank, Capital One, NeighborWorks America, Sallie Mae, the International Professionals Network (IPN), Women Presidents Organization (WPO), Iron Mountain and CVS Caremark to diagnose negotiation challenges in the workplace and to create and deliver custom negotiation training workshops and modules around the world. He has experience mediating and coordinating contract and civil disputes. He is a guest-lecturer on advanced negotiation topics for the Graduate Programs in Dispute Resolution at the University of Massachusetts Boston, where he earned his Master’s Degree.

TM206 - TOUR: Visit UPS’ State-of-the-Art Chicago CACH Facility
(Seating capped at 45)

The UPS CACH (Chicago Area Consolidation Hub) is a 1.5 million-square-foot distribution hub that processes millions of packages per day. CACH’s NASA-like command center directs 80,000 separate systems to control each package as it flows through 65 miles of conveyors to one of over 1,000 outbound doors. To catch the action you must register for TM206. Seats are reserved on a first-registered, first-served basis. NOTE: Attendee will be taken off-site and return to the Hyatt Regency at 11:00am.

Content Level: All

OE306 - Gain the Know-How to Enable Operational Teams

It’s no secret that companies struggle in the management of internal projects. Teams struggle with the pressure of meeting external and internal demands. The end result is a loss of productivity and a loss of profits. But by adopting a couple of simple methods to handle these projects, you can be a company hero. Add three skills to your team’s portfolio, and you can add to your company’s bottom line. There is no software to buy and you can implement them TOMORROW with items in your office supply cabinet. You will learn how to better communicate, define and execute internal projects in 30 minutes allowing your company to spend its money more effectively!

Content Level: Basic-Moderate

Presenter: Michael Warber, Senior Business Process Specialist with Siemens, has over nine years of experience in the material handling industry. He has also been a Mechanical Engineer on FedEx Ground and UPS facilities, Project Manager on USPS machine builds and deployments and is currently an internal consultant and trainer with Siemens.

TA406 - POWER SESSION: Shipping Systems: Advancing On (Part II)

Shipping technology is changing at a speed that is challenging to keep up with. This advanced session will inform you about the latest advances in shipping systems. It will prepare you to compare and contrast systems to select the best shipping system for your operation. At the conclusion of this session, you will: 1) Learn how the new on-demand shipping model can cut your shipping costs. 2) Be educated about the latest technology: enterprise shipping systems. 3) Discover how purchase-to-payment technology can save 3%-10% of your spend. 4) Understand optional (added cost) features that can benefit your organization. 5) Learn which hardware options can increase productivity. 6) Gain knowledge of new time-saving international shipping features that are available. 7) Learn how to set up rate shopping for maximum savings.

Content Level: Moderate-Advanced

Presenter: Mark Taylor, with three decades of experience consulting thousands of organizations, including Unisys, Ford, General Electric, the United States Postal Service, DHL and Standard Register Corporation, is considered to be the nation’s authority on increasing profit and productivity in shipping operations. He has been featured as an industry expert on ABC News and in the New York Times and is the author of Computerized Shipping Systems: Increasing Profit & Productivity Through Technology. Mark has been named a Distinguished Logistics Professional (DLP) by the American Society of Transportation & Logistics in recognition of his 30-year, career-long contributions to the field of logistics.

MC506 - POWER SESSION: Taking the Guesswork out of International Shipping
(Part II)

Presenter: Tom Stanton has been a licensed customs broker since 1980. He has also worked as a forwarder, international traffic manager, customs manager and more recently as a logistics consultant with AFMS. His specialty is international supply chain analysis, customs laws and transportation savings. Tom is an expert educator on the conquering the challenges of international shipping.

1:45-2:30 PM

TF107 - CASE STUDY: Developing a Package Consolidation Process

As shippers look to find more and more ways to cut costs out of the logistics process, McKesson Medical-Surgical found a way to save over $1 million of its $50 million parcel spend in just the past 12 months. Shawn O’Boyle shares how McKesson Medical-Surgical designed, developed and implemented a package consolidation process in 10 of its distribution centers. The process is based on matching similar dimension/weighted items for consolidation prior to ship confirmation. Learn first-hand the challenges and the rewards.

Content Level: Basic-Moderate

Presenter: Shawn O’Boyle has worked for McKesson Medical-Surgical for over six years working in IT, Marketing, Supply Chain Services and now Six Sigma. Over the past two years, he has exclusively worked on transportation-related projects, many of which related to significantly reducing the company’s parcel spend.

TM207 - CASE STUDY: Making Electronic Carrier Files Work for You

You've learned how having the right data and reports help you in negotiating contracts and pricing, but how can that data help you analyze and curb current costs? Come see how UPS and the Internal Revenue Service have worked together and used electronic invoicing billing tools to help IRS analyze shipping patterns and educate their 100,000 employees in cost reductions.

Content Level: Moderate-Advanced

Co-Presenter: Brenda Jackson has been with the Internal Revenue Service for over 25 years, serving in multiple managerial and analytical capacities. In 2002, she left the tax law side of the IRS and moved to the Postal and Transportation area. Her major responsibilities include managing flat mail and parcel contracts at the IRS National Distribution Center and negotiating, managing and advising IRS in the use of small package carrier transportation. Brenda has received numerous internal recognitions for her contract work. She is one of five employees in the Treasury Acquisition Institute Hall of Fame for Contracting Officer Representatives, is a member of the award winning Dallas Area Postal Customer Council and is in her second term as a PARCEL Forum advisory board member. Brenda is a member of the American Society of Transportation and Logistics (ASTL) and is currently studying for her Professional Designation in Logistics and Supply Chain Management.

Co-Presenter: Bud Wiser has over 18 years of experience within the transportation industry, holding various management positions in transportation operations, logistics, sales and information technology. Currently Bud is a Solution Engagement Manager and is responsible for developing client strategies for engineering, supply chain and technology solutions. Bud has designed solutions for Fortune 50 customers that fall within Government and Defense Sector, including various other business sectors as well. These solutions have enabled clients to leverage UPS’s portfolio of services, while reducing cost associated with managing their supply chains. Bud has a BS in Information Systems Management from the University of Maryland.

OE307 - 4 Stages to a Successful Improvement

What role does infrastructure improvement play in an organization’s ability to successfully navigate recessionary times? Learn what several companies did to improve facility layout, deploy automation for better productivity and data mine. Then explore the four stages of a successful improvement initiative: how to identify it; how to justify and sell it; how to plan and implement it; and how to evaluate it so that you can apply infrastructure improvements, now.

Content Level: Basic-Moderate

Presenter: David Abt, President of HAL Systems, Inc., has 30+ years of management and consulting experience in the manufacturing and warehouse distribution arena. He specializes in helping businesses build comprehensive solutions from legacy and newly acquired systems and technologies. David has a BS in Computer Information Systems from Georgia State University.

TA407 - Parcel, LTL or TL? Transportation Technology Answers the Question

Effective transportation management is complex. Tough rate negotiations will not get you far without technology-based processes to enable data-based decisions. For shippers, a massive “grey area” lies between parcel and LTL as well as between LTL and TL. On any specific shipping transaction, what’s the right choice? And, where in the logistics chain is this decided? In this session, learn the impact of the “grey area” on your business and how to recoup 5%-10% savings.

Content Level: Moderate-Advanced

Presenter: Geoff Comrie, Chief Executive Officer for Transite Technology, has 20 years of experience in technology sales and management, with companies such as Pansophic and Siemens. Geoff has been with Transite from its inception in 2002 and has been the primary driver for product strategy, sales and operations. Geoff is a graduate of Western Illinois University with a Bachelor’s Degree in computer science.

MC507 - Smart Packaging Saves Delivery Costs

Avoiding the basic mistakes with packaging is critical in today’s economic environment. Learn how to reduce consumable costs, reduce dim charges and improve parcel pricing through proper packaging. Bring your packaging questions because Baris will host a Q&A for part of the session.

Presenter: Baris Tasdelen, Transportation Analyst with enVista

2:45-3:30 PM

TF108 - MEGA SESSION: Ask the Transportation Experts

Now that you have heard all the speakers and your head is filled with ideas, take this opportunity to ask questions and get your final answers from our panel of transportation experts. Bring in a real-work issue and get expert advice; ask for follow-up or clarification on an issue presented in one of the sessions; or just sit and listen to what challenges your peers have on their minds and how those challenges can be resolved. And you can be sure that our Chair, Mark Taylor, will use his special talents to make this session one to remember.

Content Level: All

Chair: Mark Taylor, with three decades of experience consulting thousands of organizations, including Unisys, Ford, General Electric, the United States Postal Service, DHL and Standard Register Corporation, is considered to be the nation’s authority on increasing profit and productivity in shipping operations. He has been featured as an industry expert on ABC News and in the New York Times and is the author of Computerized Shipping Systems: Increasing Profit & Productivity Through Technology. Taylor has been named a Distinguished Logistics Professional (DLP) by the American Society of Transportation & Logistics in recognition of his 30 year, career-long contributions to the field of logistics.

OE308 - MEGA SESSION: How to Develop ROI Analysis to Get Needed Investments

Honing your procurement skills was never more important than now. With little available capital for investments and with demands to cut costs, the challenge can be overwhelming. Identifying what you need to cut costs or improve processes is just one step. The hardest step in procurement is developing the return on investment analysis and selling it to the executives in your company to get the necessary capital. After this session, you will go back with the tools to help make investments happen.

Content Level: All

Presenter: Susan Rider is a frequent speaker in the industry. She has been in the industry 20 years and always gives attendees golden nuggets so they can apply something they’ve learned at the conference when they return home. Previously an executive with order picking and WMS/TMS companies (Manhattan Associates and RedPrairie), Susan currently is a consultant with Rider & Associates. She is a board member of CSCMP and previous board member of WERC.