9:00AM – 9:35AM

AI is rapidly evolving from experimentation to real operational impact across the parcel lifecycle—redefining network design, last‑mile delivery, and post-purchase engagement. In this session, we’ll share the latest research and insights from Gartner to explore the AI use cases and impact areas shaping the future parcel marketplace. We’ll examine how AI enables real-time routing and multi-carrier selection, improves delivery performance through predictability and visibility, and how agentic AI is driving more autonomous decision-making across the supply chain. Attendees will also gain insight into how generative AI is enhancing post-purchase delivery experiences through intelligent customer interactions—and leave with practical insight into how to apply these innovations to reduce operating costs and total cost-to-serve.

9:45AM – 10:20AM

As logistics leaders invest in technologies like AI, robotics, and real-time analytics, new priorities are emerging across every part of the supply chain. In this session, we’ll examine the latest findings from the 2026 MHI Annual Industry Report and highlight the latest data on adoption trends, key market pressures, and the technologies reshaping performance. You’ll gain a clear view of how smart automation, data-driven decision making, and new approaches to talent development can be woven together to “rewire” supply chain performance.

11:15AM – 11:50AM

Following years of eCommerce acceleration, the parcel shipping industry is now facing a reset—marked by cost pressures, fragmented carrier networks, and a growing focus on performance and profitability. In this session, we take a fact-based approach to examining the disruptions impacting the end-to-end shipping ecosystem, from fulfillment through final delivery. We will explore key themes including smarter inventory strategies, expanding delivery options, and the economics shaping delivery decisions. Drawing on data and real-world analysis, we will explore how leading players are adapting their capabilities, where performance gaps are emerging, and which strategies are separating winners from the rest. Attendees will leave with a clearer understanding of where the industry is headed and how to position their operations to stay competitive.